Multi-Line Claim Supervisor- General Liability & Bodily Injury

Multi-Line Claim Supervisor – National Liability Accounts

Location:

Dallas, TX (Remote or Hybrid)
Salary Range: $75,000 – $100,000

The Multi-Line Claim Supervisor is responsible for providing technical leadership, claim oversight, and direct supervision for a team of approximately 2–5 adjusters handling general liability, premises liability, and bodily injury claims within a national account environment.

This role combines hands‑on claim handling with people leadership responsibilities. The Supervisor maintains a personal caseload of complex and litigated claims while ensuring quality claim handling, compliance with Corporate Claim Standards, client‑specific requirements, and jurisdictional regulations across the team.

This position supports a highly engaged national client with significant liability exposure and elevated service expectations. Success requires a leader who is technically strong, highly responsive, comfortable managing litigation, and committed to coaching and developing others.

The ideal candidate brings extensive liability claim expertise, strong litigation management experience, and a proven ability to lead adjusters while balancing client expectations, operational priorities, and claim outcomes.

Approximately 30% of claims involve litigation exposure
, making defense counsel management and strategic claim resolution essential components of the role.

This is not simply a supervisory role. It is a working leadership position responsible for driving claim quality, mentoring staff, supporting hiring and development efforts, and serving as a trusted resource for both clients and claim professionals.

• Supervise and provide technical guidance to a team of approximately 2–5 multi‑line adjusters
• Review, assign, and oversee claim activity to ensure compliance with Corporate Claim Standards and client‑directed handling instructions
• Manage a personal inventory of complex, high‑exposure, and litigated liability claims
• Investigate, evaluate, and adjust assigned claims from inception through resolution
• Establish and oversee reserve strategies for assigned files and supervised claim inventories
• Review and monitor medical, legal, investigative, and vendor expenses
• Negotiate settlements within authority levels and assist staff with complex settlement strategies
• Partner with defense counsel on litigated matters and provide guidance regarding litigation strategy
• Conduct file reviews, audits, coaching sessions, and performance discussions
• Assist with interviewing, onboarding, mentoring, and developing claim professionals
• Support employee performance management, goal setting, and career development
• Ensure timely and accurate claim documentation, diary management, reserving, and financial controls
• Participate in client meetings, stewardship reviews, and claim review discussions
• Help identify workflow improvements and best practices to support organizational success
• Maintain compliance with client handling instructions, state regulations, and corporate standards

• 10+ years of multi‑line claim handling experience
  , including significant experience managing complex, attorney‑represented, litigated, and high‑exposure liability claims from investigation through resolution.
• Strong experience handling general liability, premises liability, and bodily injury claims
  , with exposure to industries such as transportation, hospitality, entertainment, recreation, tourism, amusement, and other guest‑facing operations
  .
• Demonstrated experience managing claims involving significant injury exposures, including:
  • Fractures
  • Surgical claims
  • Traumatic brain injuries (TBI)
  • Spinal injuries
  • Permanent impairment claims
  • Other serious bodily injury allegations
• Proven ability to provide technical claim leadership
  , including litigation oversight, reserve management, settlement authority support, claim strategy development, and mentoring of claim professionals handling complex claim inventories.
• Extensive experience working directly with defense counsel, experts, clients, and internal stakeholders to develop effective litigation strategies and achieve favorable claim outcomes.
• Strong understanding of:
  • Liabili…