National Call Center Supervisor – Legal Admin; GS
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-07-18
Listing for:
Veterans Benefits Administration
Full Time
position Listed on 2026-07-18
Job specializations:
-
Management
-
Customer Service/HelpDesk
Job Description & How to Apply Below
The Veterans Benefits Administration's National Call Center Manager (NCCM) leads the National Call Center and coordinates its activities with Regional Offices and Divisions. The role ensures consistent, high-quality toll-free service across English and Spanish channels.
It requires GS-13 level experience, time-in-grade eligibility, and the ability to supervise staff and manage a national call center operation within the VA.
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