Hospital Director of Operations

What's in it for you?

• A competitive salary range of $120,000-$150,000 annually depending on experience and skill level
• Annual profit-sharing bonus plan
• Relocation bonus
• Comprehensive benefits package with paid time off and a 401(k) match
• Continuing Education opportunities for professional development

Envision
- Strategic Leadership & Decision-Making

• Envision the future of the hospital in alignment with Ethos Veterinary Health's mission, identifying opportunities to evolve care delivery and operations.
• Make high-quality, evidence-informed decisions that shape long-term hospital strategy and deliver sustainable results.
• Lead through complexity and ambiguity with confidence and foresight, ensuring clarity of direction and purpose.

Transform
- Innovation & Operational Excellence

• Drive hospital innovation by leading the adoption of new technologies, systems, and operational best practices.
• Lead continuous improvement efforts to streamline workflows and elevate both the patient and client experience.
• Use data and key performance metrics to guide decision-making and improve hospital-wide effectiveness.
• Responsibly drive positive client and patient experiences by leading management teams and staff to deliver high-quality care and service, supporting the organization's reputation and fostering patient satisfaction.

Engage
- Cross-Functional Collaboration & Communication

• Build strong, trust-based partnerships across hospital teams, support center colleagues, referring veterinarians, and community stakeholders.
• Foster transparent communication across all levels of the hospital, aligning teams toward shared goals.
• Balance diverse stakeholder perspectives to support inclusive, strategic decision-making.

Develop
- Talent Growth & Team Culture

• Develop and lead a high-performing hospital team by investing in coaching, mentorship, and continuous learning.
• Build a hospital culture rooted in trust, accountability, curiosity, and personal growth.
• Identify and grow future leaders while supporting staff development at every level.

Drive
- Operational Execution & Accountability

• Lead financial operations, including budgeting, forecasting, and managing the hospital's P&L to ensure long-term sustainability.
• Partner intentionally with (JV Stakeholders and) Ethos Leadership to ensure alignment on hospital goals, fostering trust, transparency, and a shared understanding of performance expectations and outcomes to drive the execution of hospital priorities.
• Demonstrate accountability and adaptability, responding swiftly and effectively to changing priorities.

Inspire
- Culture, Vision & Leadership Presence

• Inspire teams by connecting daily work to the broader mission of Ethos Veterinary Health and the hospital's purpose.
• Lead by example - bringing optimism, compassion, and clarity to your leadership.
• Foster a resilient and mission-driven culture that embraces change and celebrates collective success.

• Education: Bachelor's Degree ideal. Advanced degree is a plus; MHA/MBA.
• Experience: 5-10+ years of senior leadership experience in veterinary hospital operations, healthcare, or retail, ideally in a multi-specialty or matrixed setting.
• Skills: Proven ability to lead cross-functional teams, drive strategic and operational initiatives, and foster inclusive collaboration. Strong business acumen with demonstrated experience successfully managing hospital financials, budgeting, and full P&L accountability.

• Ideal Background: Proven experience building and scaling high-performing teams, driving engagement, and supporting professional development resulting in measurable improvements to hospital financials and EBITDA.

This is more than an operational role—it’s a mission-driven leadership opportunity to envision the future of veterinary care, drive innovation, and inspire teams to deliver exceptional outcomes. If you're ready to lead with purpose, we invite you to apply.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401(k) with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.