Enterprise Resilience Manager

Overview

Sunflower Bank, N.A. is seeking an energetic, highly motivated Enterprise Resilience Manager to join our Dallas, TX location. This role leads an integrated resilience capability spanning Business Continuity Management (BCM), Physical Security Management, and Enterprise Incident Management and Crisis Management. It provides program oversight, governance, assurance, and testing for resilience capabilities across the organization, including Emergency Response Planning, Business Continuity Management, Security Incident Response (SIR), Crisis Management (CMP), and IT Response/Recovery.

This position partners with technology, operations, facilities, fraud/security, risk management, and business leadership to ensure preparedness, effective response, and timely recovery from disruptive events while meeting regulatory and compliance requirements. This role reports to the Chief Information Security Officer.

• Program Governance & Oversight (Enterprise Resilience / Operational Resilience):
  Own and maintain an integrated resilience framework that unifies BCM, physical security-related resilience, and enterprise incident/crisis management under a single governance model.
• Define program policies, standards, procedures, and reporting for ERP/BCM/SIR/CMP and IT Response/Recovery in alignment with enterprise risk management and compliance expectations.
• Establish and manage resilience metrics/KRIs/KPIs (e.g., plan coverage, exercise completion, recovery time adherence, corrective action closure, readiness scores).
• Provide second-line style oversight to ensure control design and execution meet defined requirements and escalate material gaps and risks.
• Ensure governance includes roles/responsibilities, decision rights, playbooks, escalation criteria, and executive notification protocols.
• Lead and maintain the Business Continuity Management program lifecycle.
• Validate that business continuity strategies align with critical processes, regulatory obligations, and operational needs.
• Coach and support business units in developing and maintaining actionable, role-based continuity plans.
• Design and manage an enterprise-wide exercise and testing program across resilience disciplines.
• Establish standards for test objectives, success criteria, evidence collection, and lessons learned.
• Track and drive closure of corrective action plans and improvement items, including root cause analysis, due dates, and accountable owners.

• Enterprise Incident & Crisis Management (CMP/ERP):
  Manage and evolve enterprise incident management and crisis management processes, ensuring clear triggers, escalation paths, communications protocols, and executive-level decision support.
• Maintain enterprise-level playbooks for common disruption scenarios (e.g., cyber events, facility outages, workplace violence threats, natural disasters, third-party outages).
• Coordinate with Corporate Communications, Legal, Compliance, HR, Facilities, Technology, and Security to ensure cohesive crisis response across the enterprise.
• Support after-hours/on-call response leadership expectations as appropriate.

• Oversight & Integration:
  Partner with Information Security and SOC/IR teams to ensure SIR processes integrate with enterprise crisis/BCM processes; validate cyber incident response plans include coordination with BCM, IT recovery/DR, and regulatory considerations; collaborate with Physical Security and Facilities to prepare for facility-related disruptions; provide IT recovery readiness oversight in partnership with IT Service Management, Infrastructure, Application Owners, and Architecture; ensure alignment between technology recovery capabilities and business recovery requirements;
  
  validate IT recovery plans are assessed and remediated on a defined cadence; coordinate with Third-Party Risk Management to include critical vendors in resilience planning and testing; maintain audit-ready program artifacts and documentation; perform duties in accordance with applicable laws, regulations, and company policies; uphold Fair and Responsible Banking practices and Code of Ethics and Conduct; participate in the Bank’s Community Reinvestment Act program.

• Education /…