Director of Business Operations

Urgent Surgery Associates (URSA) - a subsidiary of Integrative Emergency Services, LLC ("IES") - is seeking a Director of Business Operations who will be responsible for the independent oversight in managing key administrative functions and strategic planning for the enterprise. This role is responsible for standardizing and optimizing administrative business operations, in alignment with executive leadership's growth initiatives, while overseeing the financial health of the enterprise.

Operational focus will be the surgical services space and supporting practices that can vary in specialty. As new practices are brought in, will be responsible for triggering and overseeing the processes required, including interdepartmental coordination with legal, credentialing & enrollment, RCM, IT, etc. Work will be based at Corporate office in North Dallas, 75244 with periodic local travel.

• Partner with executive leadership on strategic operational planning, budgeting, forecasting, and long-term strategy for business operations.
• Identify and communicate operational performance, risks, and strategic initiatives to executive leadership.
• Lead special projects aimed at enhancing operational effectiveness, process improvement, and data reporting.
• Implement and oversee the refinement and standardization of provider contact agreements in alignment with employment structures and compensations models that support fiscal responsibility.
• Collaborate with finance, analytics and revenue cycle teams for preparedness of Monthly Operating Reviews (MORs), supporting monitoring and reporting of financial health and AR trends across the enterprise.
• Monitor and support end-to-end workflows that span multiple departments, ensuring operational requirements, timelines, and service expectations are met.
• Drive adoption, training, and optimization of technology solutions to improve operational efficiency and staff productivity to support scalability of growth initiatives.
• Develop and define compliance policies and standard operating procedures in partnership with operations, legal and compliance teams.
• Partner with department leaders to align processes, responsibilities, and operational performance standards across the network.
• Serve as a central point of contact for interdepartmental coordination, proactively identifying gaps, dependencies, and process breakdowns that impact operational and financial performance.
• Lead cross-functional collaboration with internal billing managers to evaluate provider documentation trends and proactively address downstream financial and compliance risks.
• Identify and mitigate operational risks, ensuring consistent application of regulatory standards.
• Develop and oversee continuous marketing enhancements of the network’s visual representation.
• Provide strategic leadership and oversight of enterprise growth initiatives, ensuring operational scalability, alignment with organizational objectives, and long-term sustainability.
• Lead the development, documentation, and maintenance of standardized administrative workflows that promote consistency and operational efficiency across departments.
• Serve as an escalation point for administrative operational issues that require cross-department collaboration or leadership intervention.
• Provide direct supervision and guidance to assigned administrative support staff.
• Support onboarding, training and performance development of network administrative team members.
• Conduct routine performance reviews to ensure accountability, alignment with operational goals and professional development.

This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Comprehensive knowledge of healthcare operations, including surgical and specialty practice workflows.
• Understanding of regulatory and…