Director Strategic Programs

POSITION SUMMARY

As the Director, Project Management – Servicing System Transformation & Conversion, you will lead enterprise‑wide mortgage servicing transformation initiatives from strategy through implementation.

• Lead enterprise mortgage servicing platform conversion program from initiation through post‑production stabilization.
• Develop and maintain integrated program plans, executive roadmaps, milestones, dependencies, and critical path activities.
• Drive enterprise‑wide alignment across Operations, Servicing, Technology, Risk, Compliance, Finance, Legal, Customer Experience, and Vendor organizations.
• Ensure successful execution of complex, multi‑year transformation initiatives.

• Serve as the primary executive liaison for servicing conversion programs.
• Prepare executive‑level presentations, recommendations, and decision materials.
• Present program health, risks, financial impacts, and key decisions to executive leadership.
• Lead Executive Steering Committee meetings and facilitate governance forums with senior executives.
• Escalate issues requiring executive decisions with clear recommendations.

• Establish and manage enterprise program governance.
• Lead Steering Committee meetings and Executive Program Reviews.
• Maintain RAID logs, decision logs, executive dashboards, and integrated program plans.
• Drive accountability across business and technology work streams and ensure adherence to enterprise PMO standards.
• Track program financials, scope changes, executive decisions, and strategic milestones.

• Build strong partnerships across executive leadership and business and technology organizations.
• Facilitate alignment among stakeholders with competing priorities.
• Lead conflict resolution discussions to remove organizational barriers.
• Influence decisions without direct authority and drive consensus across Operations, Technology, Vendors, and Executive Leadership.
• Manage vendor relationships and executive escalations.

• Lead all phases of servicing platform implementation including discovery, current state assessment, future state design, business requirements, data conversion, integration planning, operational readiness, user acceptance testing, cutover planning, and production stabilization.
• Coordinate business readiness across servicing departments and mitigate operational impacts.
• Partner with vendors throughout implementation activities.

• Identify enterprise program risks and dependencies.
• Drive mitigation planning across work streams.
• Escalate strategic issues requiring executive decisions.
• Manage enterprise RAID logs and facilitate executive decision‑making through structured governance.
• Monitor organizational readiness and adoption risks.

• Lead enterprise readiness planning and coordinate communications across impacted organizations.
• Ensure training, documentation, operational procedures, and business processes are prepared prior to implementation.
• Support successful organizational adoption and transition to future‑state operations.

• Bachelor’s degree preferred.
• PMP certification preferred.
• 10+ years of mortgage banking experience.
• 7+ years leading enterprise transformation or strategic programs.
• Deep knowledge of mortgage servicing operations.
• Prior experience leading large‑scale mortgage servicing system conversions.
• Experience implementing servicing platforms or major enterprise technology transformations.
• Experience supporting executive leadership and Board‑level governance.
• Experience leading enterprise PMO governance practices.
• Experience managing cross‑functional enterprise programs exceeding $10M preferred.
• Demonstrated ability to lead highly visible enterprise programs through executive governance, influence without direct authority, resolve cross‑functional conflicts, and navigate competing priorities across Operations, Technology, Finance, Risk, and Executive Leadership.

• Extensive mortgage servicing industry…