Manager, Station

Position: Manager, Station Experience
Job Description:

This Is How We Fly At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a J oyful, S imple e X perience for our Customers. Join us, and find your runway to growth, innovation, and success.

Job Summary:

To give our customers a reliable, joyful and seamless experience from highly capable and committed crew members who love what they do. The manager ensures safety, regulatory compliance, budget/cost and productivity achievement and rigorous process execution through Airport Supervisors and Concierges. The Manager is ultimately responsible to set his/her stations up for success, effective execution and continuous improvement in the short and long term.

Responsibilities/Day in the Life Tasks:

Provide on-site support to Supervisors, create and maintain an environment where the Airport Services Concierge team can accomplish their objectives

Support the General Manager in meeting operational performance targets and monitoring the station operation budget

Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented

Audit station supply orders to ensure budget compliance and item necessity/consistency with organizational mission

Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations

Participates on operational conference calls, station audits and prepares various reports

Reviews and standardizes procedures to improve efficiency within the operation

Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff

Review (approve/deny) concierge and supervisor expense reports and ensure supervisor company credit card use is within policy

Ensure adequate crew member coverage is appropriate to support desired customer experience and facility management

Proactively identify areas of improvement and ensure issues are remediated in an appropriate and timely manner.

Conduct ongoing needs assessments of station operations and provide timely budget recommendations to ensure the station(s) does not experience a deficit in operational capabilities due to expansion or increased volume.

Maintain overall managerial responsibility for station (s) schedule . Work with internal stakeholders to ensure adequate personnel resources

Guide and develop current supervisors to ensure they are ready to step into future leadership roles

Investigates and resolves customer service issues as well as operation issues

Required:

Experience-High School Degree3 Years Airport operations experience5 years of interacting with customers/people delivering services face-to-face2 years supervisory experience

Proven leadership skills

Ability to effectively and efficiently manage multiple and often competing priorities

Licenses & Certifications-Valid Driver's License Knowledge, Skills, & Abilities-Must exhibit strong organizational and prioritization skills and have the ability to set high standards of performance for self and others

Possess the ability to guide the team to adhere to safety and security standards

Ability to effectively balance both operational and leadership responsibilities

Makes effective decisions using analysis of situation and JSX values as guidance

Ability to prioritize tasks and execute them accordingly with a high degree of focus

Must be able to make quick, prudent decisions and identify , evaluate and refine functional results to improve the customer experience

Impeccable verbal and written communication skills

Working knowledge MS Office, Google Business Solutions In depth understanding of Radixx /DCS/Astro
* Thorough knowledge of all JSX policies and procedures
* Solid understanding of the entire operation and functions of JSX Departments
* Preferred:

Experience-Four-year degree in business management5 years of Airport Operations Experience3 years of prior supervisory or managerial experience

Basic…