Litigation Operations Supervisor - Dallas

Thompson Law is seeking a highly motivated, empathetic, and seasoned Litigation Operations Supervisor to join our dedicated team in Dallas.

This pivotal leadership role will primarily drive the optimization of our firm’s operational efficiency and focus significantly on cultivating a high-performing team. The Manager will be instrumental in mentoring, coaching, and inspiring staff, ensuring seamless workflow management across all departments, and fostering an environment of continuous improvement and professional growth. This role is for a leader who excels at understanding and developing people and who is committed to maximizing the potential of their team, ultimately contributing to our mission of providing unparalleled legal representation to our clients.

• Lead, motivate, coach, and mentor a team of legal operations professionals and manage staff. Foster a positive and productive work environment by conducting regular one-on-one meetings, performance reviews, and professional development planning.

• Analyze existing legal workflows and identify opportunities for improvement, automation, and standardization.

• Guide the team in leveraging legal technology software (e.g., case management systems, document management systems, e-discovery tools, and communication platforms) to maximize productivity and effectiveness.

• Develop and maintain key performance indicators (KPIs) and operational metrics. Generate insightful reports to provide clarity on firm performance, identify bottlenecks, and inform strategic decision-making, presenting findings effectively to leadership and team members.

• Assist in the creation, communication, and enforcement of firm-wide operational policies and procedures to ensure consistency, compliance, and efficiency across the team.

• Lead and actively contribute to various operational projects, delegating tasks effectively and ensuring timely and successful completion within scope and budget, while also developing project management skills within the team.

• Support efforts to ensure operational processes comply with legal, ethical, and regulatory requirements, guiding the team in maintaining high standards of compliance.

• Profound understanding of personal injury law firm operations, including:

  • The complete lifecycle of personal injury cases from intake through settlement or litigation (e.g., pre‑litigation, litigation phases, discovery, mediation, trial preparation).
  • Key operational drivers and challenges specific to high-volume personal injury practices.
  • The interplay between different departments (intake, case management, litigation, client relations) within a personal injury firm.

• A bachelor's degree is highly preferred in Business Administration, Legal Studies, Information Technology, or a related field.

• Minimum of 5-7 years of progressive experience in legal operations, or a similar leadership role within a law firm environment, preferably in personal injury.

• Demonstrated leadership experience with a proven ability to motivate, coach, mentor, and develop high-performing teams, and an insightful approach to leading and inspiring individuals.

• Proven track record of successfully implementing and optimizing legal processes.

• Proficiency with legal case management software, Microsoft Office Suite (especially Excel), and other relevant business tools.

• Superior communication, presentation, and interpersonal skills, with a high degree of emotional intelligence and the ability to effectively collaborate and influence at all levels of staff.

• High degree of professionalism, integrity, and discretion.

• Ability to thrive in a fast-paced, high-volume environment and adapt to evolving needs, while providing stable leadership for the team.

• Competitive salary (Base + Bonus Structure)
• Full health insurance coverage and life insurance (100% paid by the firm)
• Dental & Vision offered
• Generous paid time off and paid holidays
• 401(k) with employer matching