Head of Performance Insights

Head Of Performance Insights

The Head Of Performance Insights is responsible for building and operating the enterprise-wide commercial "nerve center" for BHG, continuously measuring, monitoring, analyzing, forecasting, and driving accountability across the core growth levers of the business.

The key responsibilities of the Head Of Performance Insights include but are not limited to:

• Strong revenue and clinical operations leadership
• Operational intensity
• Data and analytics sophistication
• Commercial acumen
• Process design capability
• Ability to drive cross-functional execution within a fast-paced, private-equity-backed environment

This leader will partner closely with the CEO, Transformation Office, Chief Growth Officer, Finance, Operations, Clinical Leadership, Marketing, Contact Center, and Treatment Center leadership teams to drive measurable improvements in:

• Patient inflows
• Admissions
• Conversion
• Retention
• Workforce productivity
• Payer economics
• Overall census growth

The role requires someone who can move beyond dashboards and reporting to create an institutionalized management system that drives proactive intervention, operational rigor, and accelerated growth execution while always keeping an eye on clinical excellence.

Build and operate the BHG revenue operations "commercial nerve center" focused on optimizing clinic performance.

The Head Of Revenue Operations will create the centralized management overlay responsible for:

• Continuous KPI monitoring
• Performance diagnostics
• Funnel analytics
• Forecasting
• Variance analysis
• Operational insights
• Intervention management
• Escalation workflows
• Management cadence
• Commercial accountability

The objective is to create a highly disciplined, data-driven commercial operating system that enables BHG to:

• Proactively identify performance gaps
• Rapidly intervene
• Reduce commercial operational variability
• Improve patient acquisition and retention
• Increase census growth
• Accelerate enterprise value creation

Continue to be the clinically superior offering in the market

Design, build, and continuously improve BHG's enterprise revenue operations function

Establish the commercial operating architecture, KPI hierarchy, governance structure, and management cadence across the organization

Build the enterprise "commercial nerve center" responsible for continuous monitoring and management of growth performance

Create operational visibility across treatment centers, regions, channels, payer categories, and referral sources

Develop standardized definitions, reporting logic, scorecards, and intervention frameworks

Build scalable Rev Ops infrastructure suitable for a rapidly evolving PE-backed healthcare platform

Work with both C-suite and front-line staff effectively, building credibility and rapport to drive opportunity in a collaborative manner.

Core KPI measurement, monitoring & performance management

Own the centralized monitoring, analysis, and management overlay across BHG's core commercial metrics, including:

Forecasting, analytics & insights

Build predictive forecasting capabilities across admissions, census, retention, staffing, and revenue

Identify leading indicators and early-warning signals

Create actionable insights and operational recommendations

Translate complex data into clear management actions

Build waterfall/value-creation models linking initiatives to measurable business outcomes

Conduct root-cause analysis on performance gaps and operational variability

Management cadence & governance

Establish and manage enterprise commercial operating rhythms

Build and help facilitate recurring governance forums

Drive accountability through standardized scorecards, escalation thresholds, and intervention workflows

Ensure metrics are tied directly to ownership, actions, timelines, and measurable outcomes

Cross-functional execution leadership

Partner closely with growth, marketing, contact center, operations, clinical leadership, finance, HR, and transformation teams

Work hand in hand with enablement teams to drive change and adjustment at the market level

Improve alignment between strategic initiatives and measurable operational outcomes

Help simplify execution for treatment centers by centralizing analytics, prioritization, and…