Office Manager​/Administrator

Company Overview

Join the dynamic team at Landscape Professionals of Texas (LPT Inc.), recognized as a top workplace in the Dallas Metroplex by the
* Dallas Morning News
* in 2024. LPT Inc., a woman and minority-owned business established in 1990, is known for delivering superior customer service in the commercial landscaping industry. As a full-service landscape management company, LPT Inc. completes over 10,000 services annually, offering exceptional opportunities for growth and involvement.

The Office Manager/Administrator is a multifaceted role that drives operational excellence, strategic growth, and financial stability across the organization.

Key responsibilities include:

• SOP & Checklist Compliance:
• Ensure that standard operating procedures (SOPs) and checklists are up to date and strictly followed.

• Procurement Oversight:
• Oversee direct and office purchase planning to ensure timely procurement of goods and services at optimal cost.

• Payment Oversight:
• Manage invoicing, milestone payments, and ensure adherence to project budgets.
• Contract Management:

Negotiate and administer contracts with contractors, suppliers, and stakeholders, ensuring compliance and clarity in deliverables.

• Vehicle Management:
• Oversee the procurement, maintenance, and lifecycle management of company vehicles.
• Uniform Management:

Manage the acquisition, distribution, and upkeep of employee uniforms.

• Equipment Management:

Maintain an inventory of company equipment, ensuring regular maintenance, tracking usage, and planning for timely replacement.

• Recruitment & Training:
• Assist with recruiting and training while fostering a positive work environment.
• Performance Management:

Assist with performance management and professional development initiatives.

• Employee Onboarding & Offboarding:

Manage comprehensive onboarding for new hires and structured offboarding processes.

• Relationship Building:
• Develop and maintain relationships with key clients, partners, and stakeholders.
• External Events & Expo Support:

Help prepare and set up external events and expos.

• Awards & Speaking Engagements:

Assist with enhancing company exposure through awards, nominations, and speaking opportunities at trade organizations.

• Negotiation and Contracts:
• Secure advantageous terms and manage vendor relationships.
• Customer Focus:

Ensure customer satisfaction by aligning products or services with client needs.

• Customer Service & De-escalation:

Proactively manage and resolve customer issues by de-escalating conflicts to maintain positive relationships. Develop and deliver detailed reports that provide insights into service performance and client-specific metrics. Implement structured processes to onboard new customers and manage seamless offboarding when necessary.

• Customer Reporting:
• Customer Onboarding & Offboarding:

• Performance Metrics:
• Monitor key performance indicators (KPIs) to track business health and progress.
• Senior Management Reporting:

Provide comprehensive reports to senior management on business performance and potential improvements.

• Regulatory Compliance:

Assist with ensuring legal and regulatory compliance.

• Cost Control:
• Implement measures to optimize costs while maintaining quality.
• Accounts Receivable Management:

Monitor and manage receivables, including addressing AR items overdue by 60+ days to maintain healthy cash flow.

• Responsibilities include the above and other related tasks.

• Bachelor’s degree in Business Administration, Management, Finance, or a related field.

• 3+ years in business management, operations, or project management roles.
• Proven experience in financial oversight, including budgeting, cost control, and accounts receivable management.
• Background in landscaping, construction, or procurement planning is highly desirable.
• Experience with process management and implementing/updating SOPs.