Business Impact Manager

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.

As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.

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Job Overview:

The Business Impact Manager (BIM) serves a pivotal, strategic role in driving the operations and influencing the direction of Oliver Wyman’s Practice and sub-practices. This includes planning, coordinating, and executing key strategies that enhance overall practice performance and market positioning. BIM is central in shaping and implementing the practice’s vision, ensuring that operational insights and strategic goals align seamlessly.

The role entails significant responsibility in managing high-impact projects that span various functions such as organizing team meetings, developing and maintaining comprehensive management information systems (MIS), monitoring content development and other investments, supporting go-to-market offerings, and interacting with commercial platforms. Integral to these duties is the BIM’s collaboration with different support functions like finance, business development/project lifecycle, marketing, legal, talent management, and events, ensuring coordinated support across the practice.

The BIM is also instrumental in the annual strategy and budget-setting process, ensuring execution and ongoing progress towards practice goals.

The Business Impact Manager supports and drives the strategic direction of their responsible areas, utilizing methodologies such as story-lining, presentation development, and detailed modeling to effectively communicate the strategy. Reporting to both the Practice Leaders and the Director of Business Impact, the BIM plays an essential role in achieving the practice’s strategic objectives and operational excellence.

This role will support the Americas Banking & Financial Services Practice (including its key sub-practices – Retail Banking & Wealth Management (RBWM), Corporate & Institutional Banking (CIB), and Finance & Risk (FNR)). The Business Impact Manager will work alongside and in close collaboration with the existing Business Impact Managers and others currently supporting the Americas Banking & Financial Services Practice.

This is a hybrid role that requires 3 days per week in the office. There is no option to be fully remote.



Key Responsibilities :

Strategic Practice Management and Operations:

• Lead the development, articulation, and implementation of strategic plans and operational initiatives across the Practice.
• Act as a strategic partner to the Practice Leadership Team, driving agendas that support key objectives, and ensuring alignment between strategic planning and operational execution.
• Execute projects aligned with practice's strategic priorities, leveraging resources and expertise from across the firm to achieve outcomes.
• Facilitate leadership and team meetings, ensuring agendas are purposeful, outcomes are tracked, and strategic priorities are clearly communicated.
• Develop and draft insightful internal communications and comprehensive business cases to support strategic decision-making and investments.
• Oversee the organization and execution of team events and activities, aligning them with strategic goals.
• Coordinate and manage global projects that support the practice's strategic direction and operational framework.

• Work in partnership with finance and practice leadership to develop, maintain, and track investments, ensuring efficient budgeting processes.
• Conduct detailed financial analysis to support annual budgeting and capacity planning processes, ensuring…