Senior Operations Project Manager Job Dallas area,Texas USA,Management

Why Pref-Tech?

Voted "Top Workplaces" by USA Today! We aim to make “family” a core reason we attract incredible people, retain them, and collectively deliver unequaled quality and service to customers. If your heart and mind are pushing you to join a team who deeply desires to be the best in the world, has a long-game approach to business, prides itself on doing exceptional work, celebrates service to others, and is willing to invest in you, you should consider Pref-Tech.

Position Overview

We are seeking a highly skilled and experienced Senior Operations Project Manager at Pref-Tech who will be responsible for overseeing multiple complex projects while simultaneously ensuring that all clients’ expectations are met.
This role operates at a level comparable to an Operations Manager and is responsible for leading project execution, operational performance, resource planning, customer satisfaction, and financial results across multiple projects and teams.

The Senior Operations Project Manager will lead their team of Project Managers and ensure they provide unparalleled service in a profitable manner by training, developing and inspiring their team, managing resources effectively, and continuously striving for excellence.

The ideal candidate will have a strong background in the security integration industry, with a proven track record of managing complex projects, financial and operational KPI's and leading high-performing teams. This role is responsible for managing daily operations, ensuring the efficiency and effectiveness of our services, and leading teams of dedicated professionals.

Key Responsibilities

Financial and Performance Management of Project Management Teams:
- Own and manage operational KPIs including:
  - Project gross margin and profitability
  - Labor utilization, efficiency and productivity
  - On‑time / on‑budget delivery
- Review, analyze, and drive forecast accuracy, backlog health, and labor capacity planning.
- Partner with Finance to ensure accurate billing, revenue recognition, cost tracking, and variance resolution.
- Identify trends, risks, and opportunities within project financials and take corrective action as needed.
Leadership:
- Provide strong leadership, mentorship, and professional development for assigned Project Managers and their direct reports, driving high performance and career growth.
- Participate in hiring, onboarding, performance management, coaching, and corrective action processes as needed.
- Establish and reinforce a team culture centered on ownership, safety, quality execution, accountability, and exceptional customer service.
- Collaborate cross-functionally with Sales, Finance, Operations, Engineering, and Field teams to ensure alignment with company goals and strategic priorities.
- Drive consistency and discipline across project management processes, documentation standards, and field execution.
Project Oversight:
- Oversee Project Managers’ planning, execution, and successful delivery of security integration projects, ensuring completion on time, within scope, and within approved budgets.
- Ensure Project Managers are delivering the “Pref-Tech Experience” to our customers by ensuring quality control with field presence on project sites.
- Oversee and coach Project Manager performance to achieve targeted project margins, labor utilization, and change order management goals
- Lead Project Managers to ensure delivery of proper job closeout, documentation, training, and customer handoff
Client Relations:
- Maintain strong relationships with key customers, general contractors, and internal stakeholders
- Support customer escalations and ensure timely resolution
- Partner with Sales on operational feedback, capacity planning, and improving future project quality
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