Field Service Implementation Specialist

About Us

Flow Control Group (FCG) is a leading provider of fluid handling, process, and industrial automation solutions across North America. We are a 100% employee-owned organization made up of over 2,000 team members and 95+ entrepreneurial brands—each empowered to think big, move fast, and bring innovative ideas to life. Our ownership mindset fuels a culture of pride, accountability, and exceptional customer service.

Flow Control Group

Flow Control Group (FCG) is a leading provider of fluid handling, process, and industrial automation solutions across North America. We are a 100% employee-owned organization made up of over 2,000 team members and 95+ entrepreneurial brands—each empowered to think big, move fast, and bring innovative ideas to life. Our ownership mindset fuels a culture of pride, accountability, and exceptional customer service.

At FCG, we believe in the power of partnership and entrepreneurship. We work collaboratively across our brands to drive growth, unlock new opportunities, and deliver real impact for our customers. This unique model allows us to combine local expertise with national strength, creating a dynamic environment where creativity meets practicality.

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The flow control group owns businesses in the flow control, industrial automation, and life sciences spaces. As the business has grown, we are currently deploying ’s Customer Relationship Management platform for our sales organization. We are also deploying  Field Service Management software in the businesses that have field service organizations.

This role will configure, deploy, and train field service users and managers in the best practices of field service management, use of field service KPI’s, and best practices in field service delivery. This role will ensure field service best practices are implemented by leveraging the  Field Service Management platform to increase the efficiency and effectiveness of our field service organizations.

The successful candidate for Flow Control Group’s Field Service Operations leader role will have three key areas of responsibility. First, the Field Service Operations leader will work to successfully deploy the Field Service Management platform for various brands across various operating groups. This role will work closely with Operating Group and Brand leaders and service leaders on the rollout of our strategy.

Second, the Field Service Operations leader demonstrates analytical skills to evaluate the performance of field service personnel and will develop metrics and help train field service managers on the appropriate way to evaluate service performance in the business. Lastly, our Field Service Operations leader will work closely with other functional leaders such as operations, service delivery, , pricing, IT and others to integrate FSM into the other key infrastructure products and services such as Customer Relationship Management and other ERP business functions.

• Education Required:
  
  Associate's degree or equivalent experience.
• Experience Deploying Field Service Applications
• Experience developing Field Service KPI reports and Dashboards
• Experience managing deployment projects
• Field Service Consultant Certification a plus
• Experience
  
  Required:
  
  3 years in this field or 5 years of field service support.
• Demonstrated experience training/mentoring service techs and managers.
• Proven ability to document field complaints and apply appropriate solutions.
• Proficient in Microsoft Office Suite.
• Understanding of Lean Six Sigma methodologies a plus.
• Proficient in gathering and writing business requirements.
• Travel: up to 50%.

• Works closely with Service leads, Brand managers, IT, and 3rd parties to come up with business requirements and process priorities
• Working closely with the Training / Education department to develop training material on proper use of the FSM system and Field Service Strategy by key roles
• Training and development of service management on use of tools and best-in-class field service management processes and strategy
• Provides project management oversight of FSM implementations
• Works with Operating Group and Brand…