Client manager

Client Manager

Full-Time | Field-Based | This position must be based in Texas, with a strong preference for candidates in the Dallas-Fort Worth (DFW) or Houston areas.

You've led teams. You've sat across from executives who needed a straight answer. You've been the person who gets called when a project is drifting. This role puts all three to work at once.

Full-Time | Field-Based | This position must be based in Texas, with a strong preference for candidates in the Dallas-Fort Worth (DFW) or Houston areas.

You've led teams. You've sat across from executives who needed a straight answer. You've been the person who gets called when a project is drifting. This role puts all three to work at once.

Cenergistic helps schools, universities, hospitals and government organizations cut energy waste without capital investment. Since 1986, our clients have redirected more than $7.3 billion in utility savings back to classrooms, patient care and public services. We've been named an ENERGY STAR® Partner of the Year 13 times.

As a Client Manager, you'll run a regional portfolio of clients and lead Energy Specialists embedded with them. You're the principal point of contact for each client, the person accountable for the savings, and the coach who develops the people delivering it.

This job asks you to be trusted by an executive and useful to a custodian in the same afternoon, and to develop a team you rarely see in person. That shows up as five things:

• Trusted at the top. You're comfortable in an executive suite or in front of a board, and executives keep taking your calls after you've told them something they didn't want to hear.
• A coach, not a supervisor. Your Energy Specialists work alone, in buildings, on their own schedules. You develop them from a distance — teaching the program, positioning them well with the client, and holding them to the number without hovering.
• Accountable for the result. The portfolio has savings projections attached to it. You track them continuously, spot a shortfall before the client does, and do something about it.
• Steady when things go sideways. Escalations come to you first. You can tell the difference between a problem that needs you and one that doesn't, and you drive the hard ones to a resolution both sides can live with.
• A strong communicator. A board presentation one day, a maintenance director the next, and an internal engineering conversation in between. You adjust without losing the thread.

• Lead a regional portfolio of client deployments and serve as the principal Cenergistic contact for each one
• Build and hold executive relationships across your clients — the finance, operations and facilities leaders who decide what happens
• Manage and coach the Energy Specialists assigned to your clients — teaching the program, positioning them with client staff, and helping them find and capture the conservation measures that drive performance
• Own savings performance across the portfolio and step in early when a client is drifting off projection
• Handle escalations and drive difficult issues to a favorable resolution
• Review results with client senior leadership, and help your Energy Specialists prepare formal performance updates
• Lead semi-annual Energy Management Plan reviews with clients and Cenergistic leadership
• Present program performance to client boards twice a year
• Support your sales director with new business in the region, and your client's experience director on growth within the existing portfolio
• Work with our client experience, measurement and verification, engineering and product teams on anything affecting your clients

Our clients aren't interchangeable, and neither are the portfolios. The program is the same everywhere. What changes is who you're working with and what's possible in the buildings.

• K-12 school districts. Buildings empty out at night, on weekends and over the summer, and a lot of the savings live in those hours. You'll work with district business officials and facilities directors,…