Senior Account Manager

Taxually is a leading tax technology company providing innovative compliance solutions for businesses worldwide. Our platform streamlines complex tax processes, helping companies navigate the intricate landscape of global tax regulations while minimizing administrative burden. As a rapidly growing fintech SaaS startup, we're revolutionizing how businesses handle their tax compliance obligations.

We are looking for a Senior Account Manager to join our team. Your day-to-day responsibilities will include managing and developing key client relationships, ensuring an excellent client experience, and identifying opportunities to strengthen and grow our customer partnerships.

You’ll be the primary point of contact for your clients across their entire compliance lifecycle — from onboarding and tax data mapping through to renewals and expansion. Working closely with our Stripe partner team, internal tax specialists, and product, you’ll:

• Own a portfolio of Stripe-referred accounts as the primary relationship owner
• Guide clients through VAT, US sales tax (economic nexus, marketplace facilitator rules), and GST/PST configuration
• Build trusted advisor relationships with finance leads, tax teams, and C-suite stakeholders
• Act as a senior point of escalation on your portfolio, mentoring more junior account managers
• Monitor account health, drive renewals, and identify upsell/cross-sell opportunities

• 4+ years in account management, customer success, or tax compliance, with a track record of owning complex or high-value client relationships — SaaS, fintech, or professional services background ideal

• Working knowledge of indirect tax (VAT, US sales tax, or GST/PST)
• Strong communication skills — confident on video calls, clear in writing, comfortable explaining complex tax concepts in plain language
• A self-starter mindset, thriving in a fast-paced, remote, high-autonomy environment
• Highly responsive and engaged in client communication
• Bonus points for experience within the Stripe ecosystem (Stripe Tax, Stripe Connect, or partner channels), and for multilingual candidates.

Remote-friendly Some travel to client sites, Stripe events, and industry conferences (5–10%)

We are committed to diversity and inclusivity in our hiring practices.