Supervisor, Lot Operations; Manheim Dallas

Supervisor, Lot Operations

The Supervisor, Lot Operations is a hands-on leader responsible for overseeing all vehicle check-in, inspection, and lot operations activities for the auction. This role ensures vehicles are accurately checked in, inspected, imaged, staged, and moved efficiently through the lot and into sale lanes.

In a smaller auction environment, this position combines responsibilities from both VE/Inspection and Lot Ops, requiring a leader who actively works alongside the team, models expected behaviors, and drives high-quality customer service, accuracy, operational flow, and safety.

• Oversee all vehicle check-in and inspection functions (Dealer, Commercial & Specialty).
• Ensure accurate and timely data entry into AS400, including vehicle condition, features, announcements, and digital imaging.
• Direct the team in writing condition reports, conducting inspections, and performing data entry.
• Perform quality audits in alignment with Manheim QA and NAAA standards; review arbitration trends to identify training opportunities.
• Review condition reports and vehicles with customers as needed; escalate client-specific variations from Insight ECR standards to Operational Excellence.
• Maintain inspection equipment and ensure proper functionality and care.
• Supervise lot operations including staging, vehicle flow, numbering, and lot organization.
• Work hands-on with the lot team to keep vehicle movement efficient and sale-ready.
• Coordinate movement of vehicles from check-in to the correct lot locations and sale lanes.
• Maintain and inspect lot equipment to ensure safe and functional operation.
• Monitor and report lot damage; collaborate with Operations Manager on corrective actions.
• Partner with Recon, Factory, Fleet/Lease, and other departments to ensure vehicles are accurately processed and ready for sale.
• Lead by example—actively working alongside the team and setting a high standard for professionalism, quality, and service.
• Plan for and respond to staffing fluctuations—including call-offs, PTO, and unexpected volume changes—by reallocating resources, adjusting schedules, and personally stepping in when necessary to maintain operational continuity and service levels
• Recruit, select, train, and develop check-in, inspection, sale lot drivers, lane captains, and other staff.
• Coordinate and deliver skill-based training including the Inspector Certification Program (ICP) and support employee progression through ICP levels.
• Obtain and maintain Inspector Manager Certification Program (MCP) certification.
• Provide coaching, motivation, counseling, and discipline when needed.
• Conduct or support performance evaluations with input from Operational Excellence managers.
• Plan and adjust staffing levels based on auction volume, sale schedules, and operational needs.
• Continuously monitor performance against KPIs; develop and execute action plans for improvement.
• Manage requisitioning of supplies, materials, and equipment for both VE and lot operations.
• Ensure compliance with auction policies, government regulations, and safety standards.
• Collaborate with local and field teams (Finance, HR, Safety, MFS, Security, Sales, Recon, etc.) to ensure strong operational processes and customer service.
• Interact directly with customers to resolve concerns related to check-in, inspections, and vehicle movement.
• Provide high-quality service and maintain professionalism with internal and external clients.
• Maintain a customer-focused mindset across all team interactions.

Minimum:

• High School Diploma/GED and 5 years of related experience, OR an equivalent combination including:
• Bachelor's degree + 3 years' experience
• Master's degree + 1 year
• Ph.D. + up to 1 year
• Strong communication skills with ability to work effectively across teams and departments.
• Strong Excel skills and ability to analyze data and metrics.

Preferred:

• Experience in arbitration, inspections, or NAAA standards.
• Experience in the automotive or auction industry.
• Degree in a related discipline (Information Systems, Business, Automotive Technology, etc.).

• Lead by example—professionalism, initiative, teamwork, and integrity.
• Champion…