Manager, Technical Operations, Device Postponement Operations; DPO

Manager, Technical Operations, Device Postponement Operations (DPO)

Job :  |  Services LLC

The Manager, Technical Operations owns the performance and delivery of Amazon's in-region postponement factory operations. You will lead a team of Senior Operations Program Managers and Senior Site Technical Managers responsible for factory readiness, production launch, process development, and sustained operations. You define team strategy, set goals, and drive cross-functional execution to deliver programs on time, at low cost, and at high quality.

You build and grow a high-performing team capable of solving complex manufacturing problems in a fast-paced, automation-focused environment.

As the Manager, Site Technical Operations, you:

• own the performance, delivery, and development of a team of Senior Operations Program Managers and Senior Site Technical Managers across factory readiness, process development, and sustained operations;
• define team goals and strategy by working backwards from customer problems and business needs, including capacity planning, cost targets, yield goals, and on-time delivery commitments;
• set program priorities with the team. Align resources across Engineering, Quality, Automation, Supply Chain, and manufacturing partners. Remove roadblocks that prevent on-schedule, on-budget delivery;
• lead recruitment efforts by attracting and hiring bar-raising talent. Establish onboarding plans that accelerate skill growth and deliver rapid exposure to DPO programs, products, and processes;
• grow direct reports through collaborative development planning, coaching, and project assignment. Evaluate employees against role guidelines and provide regular, clear performance feedback;
• drive process improvement using Lean and Six Sigma methodologies. Establish an environment that encourages simplifying processes, reducing repeated work, and removing defects;
• communicate program status, risks, and decisions clearly and concisely to leadership up to three levels above through Amazon's writing mechanisms.

You operate at the intersection of strategy and execution. On any given day, you may be defining the manufacturing strategy for a new program launch with your OPM, reviewing process qualification data with your STM, presenting schedule risks in an executive review, coaching a direct report on career development, or negotiating resource priorities with partner teams. During production launches, you ensure your team drives daily standups, resolves issues rapidly, and meets production and yield targets.

During sustained operations, you focus on process improvement, cost reduction, and building team capability for the next program cycle.

Device Postponement Operations (DPO) is Amazon Lab
126's team responsible for in-region postponement, customization, and pack‑out of Amazon's innovative devices. We finalize the assembly of devices using automated assembly and pack‑out lines so that Amazon can customize products to meet just‑in‑time demand. We enable Amazon to deliver the right configuration of a product at low cost and high quality.

Amazon's Lab
126 began in 2004 as a subsidiary of , Inc., originally creating the best-selling Kindle family of products. Lab
126 have produced incredible devices like Fire TV, the Echo Family of products, and Astro. We deliver delightfully unique Amazon experiences, giving customers instant access to everything, digital, or physical.

• Bachelor's degree in mechanical engineering or equivalent
• Experience in high-volume manufacturing operations or sourcing environments
• Experience in creating process improvements with automation and analysis, or experience troubleshooting problems and offering solutions to streamline complex challenges
• Knowledge of QA methodology and tools
• 2+ years of programmable logic controls (PLC) programs experience
• Knowledge of building codes and regulations including Life Safety, BOCA, NFPA, NEC, and OSHA
• Experience with program management spanning planning, execution and project delivery
• Experience managing, analyzing and communicating results to senior leadership while working cross functionally across several teams
• Experience communicating complex information and solutions to senior stakeholders and influencing decisions, or experience communicating results to senior leadership
• 10+ years in manufacturing operations with at least 3 years managing teams of technical individual contributors;
• Data analysis skills using tools such as Matlab, JMP, or Minitab;

• Master's degree in mechanical engineering, electrical engineering, material science, physics or equivalent, or MS degree
• Experience in program management, tech program management, or related fields
• 4+ years of maintenance or engineering experience, or experience with complex automated material handling equipment, packaging technologies, and systems and high-speed manufacturing
• Six Sigma Green Belt, or 1+ years of team management, budget…