Chief of Staff, SSO

Genstone Shared Services Organization Leadership Role

Genstone is the holding company within The Fay Group, providing a broad suite of property services solutions to homeowners and real estate investment services to institutional clients nationwide. Through its network of specialized subsidiaries, Genstone offers property management, renovations, business purpose lending, real estate brokerage, title and escrow, home financing, and insurance services, as well as whole loan trading and the acquisition and sale of closed, performing mortgage loans.

Built on a foundation of integration and execution, Genstone delivers turnkey support for property acquisition, improvement, and performance optimization. Its services are aligned to serve the full lifecycle of a real estate investment – whether for individual investors or large-scale portfolios – ensuring efficiency, transparency, and long-term value creation. By leveraging shared resources across The Fay Group, including legal, compliance, and technology infrastructure, Genstone provides scalable solutions that adapt to dynamic market conditions and help maximize asset returns for both homeowners and clients.

As a member of the Shared Services (SSO) leadership team, this role functions as an extension of the Chief Operating Officer (COO) with responsibility for directing and driving the execution of business strategies and programs to optimize organizational performance at both a company and business unit level. This role will oversee a team of business strategy managers and our project management office (PMO) to lead the identification of operational needs, development of strategic proposals and resulting plans, prioritization of projects, and execution of resulting initiatives in close collaboration with Business Unit leaders and SSO executives to support the growth of the organization and achieve financial and efficiency targets.

This role will also directly manage strategic business initiatives for SSO functioning as an extension of the Chief Operating Officer and his leadership team.

This position is accountable for developing a practical operational model for the management of projects/initiatives, implementing meaningful measures, tracking and reporting of goal achievement through quantifiable metrics, documenting resulting impact and providing timely executive reporting. These responsibilities are accomplished through direct, meaningful engagement with business unit leadership and thoughtful collaboration across the Shared Services Organization through effective communication, influence, organizational awareness, agility and transparency.

Qualifications include:
Bachelor's degree in Business or related field, or an equivalent combination of education and work experience. 10+ years' experience leading business optimization, project management or process improvement teams at a functional level to include budget/ P&L responsibility. 5+ years of experience in the Mortgage or Financial Services industry preferred. 7-10 years' experience directly managing people and leading teams. Direct experience establishing the infrastructure, performance measures and resulting reporting process to effectively assess achievement of defined objectives at a business unit/ enterprise level.

Demonstrated ability to independently define strategic plans, define measures and manage to quantifiable outcomes. Demonstrated understanding of project management concepts and implementation techniques including strategic project prioritization, process optimization, effective resource allocation and cost management. Strong skills in MS Word, Excel and PowerPoint for administrative self-sufficiency; strong business acumen, fiscal and technical aptitude. Previous experience aggregating internal/ external data to develop business proposals and present to a C-suite audience.

Demonstrated organizational savvy with previous experience effectively collaborating at a leadership level. Strategic leadership with proven ability to foster a positive, collaborative work environment. Strong verbal and written communication skills; ability to effectively communicate at C-Suite level.…