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Dallas- Head of Customer Experience & AI Ops
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-08-29
Listing for:
Jiffy.com
Full Time
position Listed on 2026-08-29
Job specializations:
-
Management
Operations Management, General Management
Job Description & How to Apply Below
in Dallas seeks a seasoned Manager of Customer Service to own the frontline, service levels, and end-to-end operations. You will lead the Dallas team onsite, drive CSAT/NPS, and build a scalable, AI-native support motion that reduces headcount while improving experience.
You’ll partner with the President and COO and VP of Operations to set standards, implement QA, and develop workforce planning, escalation playbooks, and data‑driven improvements across channels.
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