Field Service Supervisor

We deliver engineering, protection and control, commissioning, NETA field services, and compliance, supporting the full lifecycle of power infrastructure.

With a multinational footprint across the United States and Canada, we bring technical depth and field-proven experience to every project.

POWERX is built on four pillars, with our people as the foundation.

Guided by our values, HEART, our people-first culture shapes how we show up for each other and for our clients because we believe the best work comes from people who feel valued and supported.

That commitment to excellence has been recognized nationally, including Great Place to Work, Fortune Best Workplace in Construction, and Power Best Companies.

In an industry where technology and complexity are ever-changing, we’re ready to help you meet today’s challenges while preparing for tomorrow’s innovations.

Work with a team that’s powered by excellence.

OUR POWERX PERKS

• Competitive Pay
• Incentives for Certifications
• Referral Bonus Program
• Tuition Reimbursement
• Medical, dental, vision, LTD, STD, Basic Life/AD&D, and other ancillary products
• 401k program with a company match
• Performance Program
• PTO including Wellness Days and Paid Holidays
• And much more!

The Field Service Supervisor is responsible for overseeing and managing the daily operations of their assigned team, ensuring that all tasks are completed efficiently, safely, and in compliance with policies and standards. This role involves supervising staff, providing training and guidance, and fostering a positive and productive work environment. The Field Service Supervisor plays a critical role in ensuring the quality and timeliness of work, addressing any issues that arise, and supporting the overall goals of the department and organization.

• Supervises: field service technicians 1-4.

Production

• Operate as a production job leader or crew member when workload demands.
• Teach and mentor direct reports on how to run jobs and projects in a manner that meets or exceeds expectations.

Safety

• Ensure that assigned technicians are current on required safety training and that completion of their training is reflected on their scorecard.
• Regularly discuss safety training and EHS policies and procedures with team members and ensure the implementation and utilization of proper safety procedures.
• Ensure that direct reports understand and are properly using JHA, AHA, Lifted Conductor, Energized Work Permit, and other safety related forms at all times.
• Use, demonstrate, and teach Human Performance Error Elimination principles and tools.

Technical and Career Development

• Perform technical skills assessments of each direct report and log their proficiency in their skills matrix.
• Develop a career path and individual training plan with each direct report to guide employees in their skills advancement; ensure team members are receiving on-the-job training and are exposed to new learning and job tasks per their training plan.
• Ensure data sheet programs are correctly used and data sheets are completed accurately and on time.

Customer Service

• Ensure that your team demonstrates the POWERX Difference (appearance, providing solutions, be reliable, on-time, equipment, etc.)
• Ensure that timely, accurate, and approved change orders are obtained from customers prior to added work being done; communicate changes with internal team members as needed.
• Provide exceptional customer service to clients and teach exceptional customer service to the team.
• Ensure that accurate customer data is reported and accurate reports are completed on time.

Performance Management

• Provide regular and ongoing positive and constructive feedback to direct reports about their work performance.
• Address performance concerns as they arise; issue written disciplinary warnings when appropriate in collaboration with the Operations Manager and HR.
• Provide appropriate recommendations to management for annual merit raises.

Leadership

• Provide daily work direction to effectively execute customer jobs according to job scope and budget.
• Ensure direct reports have the tools and equipment they need to be successful.

Additional…