Program Manager

Employment Classification: Full-Time/Direct Hire, Salary Exempt

Base Salary: $120,000-$145,000 annually,based on experience and qualifications.

Bonus: $20,600 annual target bonus, paid quarterly

Background Requirement: Must successfully pass a Criminal Justice Information Services (CJIS) background check upon hire.

About Us: GTS Technology Solutions is Employee-owned (ESOP), established in 1984 and headquartered in Austin, Texas. We provide customized IT solutions with honesty, integrity, and pride, focusing on state and local government agencies, education institutions, including K-12 and higher ed, healthcare entities and private businesses. Our mission is to exceed the expectations of our employees, customers, and partners by delivering the highest level of customer satisfaction.

• Collaborative Culture: At GTS, we believe in fostering a collaborative and inclusive work environment. Our Employee Experience Committee ensures every new hire feels welcomed and supported from day one.
• Empowerment and Growth: We empower our employees through ownership and continuous development. With our Employee Stock Ownership Plan (ESOP), you have a stake in the company's success.
• Core Values: Our values include honesty, integrity, & pride in customer satisfaction, employee empowerment, and community engagement. We live by our motto, "Give Through Service", every day.

• Competitive salary and benefits package
• Unlimited flexible time off (FTO)
• Opportunities for professional development and career advancement
• A supportive and inclusive work environment
• The chance to make a meaningful impact on our company's growth and success
• Impactful work
  - Support major Public Sector and Healthcare projects
• Innovative Culture
  - Use the latest tools in recruiting and automation

GTS Technology Solutions is seeking an experienced Program Manager to oversee the successful delivery, performance, and strategic direction of customer programs consisting of multiple projects and cross-functional teams.

The Program Manager serves as the primary point of contact and trusted partner for assigned enterprise customers while maintaining responsibility for program delivery, financial performance, resource management, contractual compliance, risk management, and customer satisfaction. This position works closely with GTS leadership, internal teams, customer stakeholders, and third-party partners to ensure programs are delivered according to contractual requirements, budgets, timelines, and service expectations.

Unlike a traditional Project Manager focused on an individual project, the Program Manager operates across a broader portfolio of activities and is accountable for the overall success and results of the customer program.

• Provide direct management and leadership for employees assigned to customer programs.
• Hire, onboard, train, coach, and develop employees.
• Communicate job expectations and establish clear performance objectives.
• Plan, monitor, appraise, and review employee performance and contributions.
• Conduct timely and constructive performance evaluations.
• Review compensation actions and ensure adherence to company policies and procedures.
• Address employee performance concerns, disciplinary matters, and terminations as appropriate and in accordance with company policy.
• Ensure employees have the training, tools, resources, and support necessary to successfully perform their responsibilities.

• Oversee multiple projects and work streams to accomplish strategic customer and organizational objectives.
• Serve as the primary point of contact between GTS and assigned enterprise customer accounts.
• Develop strong customer relationships and act as a trusted partner regarding customer use cases, service delivery, and product functionality.
• Coordinate cross-functional GTS teams and resources on behalf of the customer to provide a cohesive customer experience.
• Translate strategic objectives into actionable plans and oversee execution across multiple teams and initiatives.
• Establish and maintain production, productivity, quality, and customer-service standards.
• Identify operational trends, resolve problems,…