Talent and Training Director

This is a high-level leadership position that requires a considerable amount of leadership experience that needs to be clearly showcased on your resume.

At Chick-fil-A North Park Center, we believe working here is more than a job; it’s an opportunity to be part of a team that values growth, excellence, and care for others
. As a locally owned and operated Chick-fil-A restaurant, we believe success begins with people, and we are committed to equipping our leaders to make a lasting impact both inside and outside our restaurant.

Our core values guide everything we do:

FUN

RESPECT

EXCELLENCE

STE WARSHIP

HONESTY

We’re not just growing a restaurant, we’re building a place where people lead with purpose, grow in excellence, and create remarkable experiences together.

The Talent & Training Director leads all aspects of talent management, team development, and training at Chick-fil-A North Park Center. Partnering closely with leadership, this leader attracts, equips, and retains exceptional talent while cultivating a culture rooted in our core values. Through intentional recruitment, onboarding, and growth initiatives, the Talent & Training Director ensures every team member is empowered to thrive, contribute meaningfully, and deliver remarkable guest experiences that reflect the heart of Chick-fil-A North Park Center.

• Lead initiatives that enhance team member experience, including birthdays, anniversaries, recognition, and engagement activities.
• Serve as a culture champion, modeling and reinforcing Chick-fil-A North Park Center's vision, values, and culture in every interaction.
• Implement strategies to create a first-class work environment where team members feel cared for, valued, and empowered.

• Lead recruiting efforts, including scheduling and conducting interviews, hiring, and onboarding new team members.
• Ensure all new hires are trained on Chick-fil-A standards, Core 4, and Winning Hearts Everyday (WHED) principles.
• Partner with Leadership to maintain accurate records, policies, and compliance throughout the employee lifecycle.

• Design, deliver, and monitor training programs for new hires and current team members.
• Evaluate trainers and training effectiveness, ensuring ongoing compliance with Pathway training and operational standards.
• Lead leadership development initiatives, coaching future leaders and building a pipeline of high-performing talent.

• Support FOH and BOH leadership to maintain operational excellence, including cleanliness, hospitality, and workflow efficiency.
• Must be willing to work in Operations alongside team members as business needs require.
• Monitor and coach team members and leaders on performance, guest experience, and operational standards.
• Collaborate with leadership to identify training gaps, process improvements, and opportunities to enhance team performance.

• Track team member progress, performance, and retention through structured check-ins, reviews, and feedback processes.
• Partner with leadership to implement strategies that improve team satisfaction and reduce turnover.
• Ensure consistent application of policies, disciplinary processes, and recognition programs.

• Support internal communication strategies to keep team members informed, motivated, and aligned with restaurant goals.
• Maintain organized administrative and HR records, reports, and systems related to training, onboarding, and team development.
• Facilitate leadership and team meetings to align goals, track progress, and reinforce culture initiatives.

• Demonstrates flexibility by performing other duties as assigned to support operations and team success.
• Must be able to safely lift up to 50 lbs and stand for extended periods.
• Maintains consistent and reliable attendance with dependable transportation.
• Upholds Chick-fil-A North Park Center's standards of excellence, integrity, and professionalism in all interactions.

• Proven leadership experience in talent management, training, or team development.
• Strong understanding of recruitment, onboarding, training, and retention best practices.
• Excellent organizational, communication, and interpersonal skills.
• Ability to lead by example, inspire others, and embody the Fun | Respect | Excellence | Stewardship | Honesty core values.
• Proactive, self-motivated, and solutions-oriented with a passion for servant leadership.
• Flexible schedule, including availability for weekends, holidays, and occasional evenings.

• Chick-fil-A experience preferred.
• Strategic thinker who thrives in dynamic, fast-paced environments.
• Skilled at mentoring, coaching, and developing high-performing teams.
• High emotional intelligence and relational awareness.
• Committed to continuous learning, personal growth, and professional development.

• Competitive Pay based on…