Senior Director, Global Customer Management

Senior Director, Global Customer Management, Europe

Dallas-Fort Worth Int Apt

Nearest Major Market:
Dallas

Nearest Secondary Market:
Fort Worth

Purpose of the role

Primary CL contact for a hyperscaler customer in Europe

Leading a team to ensure best in class performance for the customer

Strategically and continuously supporting the account and delivering value to productivity, efficiency, customer satisfaction, standardization and cost management

Constant innovation will be needed to ensure both profitable and sustainable growth for DSV and the customer

Key responsibility

Customer Relationship Management to appropriate stakeholders on the customer side in Europe

Establish vision, strategy and CL roadmap jointly with VP GCM Head for delivering net growth for customer (incl. Strategic account design, driving operational/ financial improvement, managing new opportunities)

Ensure that operations deliver what is expected by the customer

Partnering with the GAD, Vertical Lead, Account exec and account sponsor to ensure alignment with wider company customer strategy

Internal point of escalations in Europe

Secure alignment and agreement with CL P&L owners for all CL products

Pro-actively driving Continuous Improvement & Innovation, sharing Best Practices & Knowledge across all accounts and between teams

Ensure compliance to DSV global standards and contribute to continuous improvement of these standards

P/L

Improves revenue and profitability in collaboration with Country P/L owners

KPIs

Yearly growth of revenue

Yearly growth of EBIT (total and %)

Growth of Share of wallets

Customer NPS (Customer satisfaction)

Qualifications & Expertise

At minimum bachelor in logistics or similar study

10+ years' experience in commercial and or operational roles in the contract logistics/ 3PL industry, ideally incl. P&L accountability

Ideally expertise within the account industry and high-level understanding of local market conditions

Knowledge of Operations, IT, Account management (e.g. scope of work, Terms and Conditions)

Fluent Business English (written and verbal)

Experienced in working in a global matrix organization

Skills & Competencies

Target oriented person with a high level of drive and execution strengths

Need to act with pace due to the speed at which the customer works, able to work under pressure

Strong interpersonal, intercultural and communication skills at all levels of the internal and customer organization and across geographies

Drive innovation both in terms of operations and commercials

Analytical and structured thinker with the ability to manage highly complex processes

Pragmatic Problem-Solver with a positive can-do attitude

High calibre and team motivator to achieve outstanding performance

Ability to work effectively in a matrix environment, also influencing individuals outside of direct management control

Strong implementation capabilities to support implementation for new business projects with the skills and experience to develop standard processes and to implement and deploy across complex organizational structure

Able to understand B2B IT systems and WMS to discuss/ translate Business requirements to IT counterparts

Interested in technology trends and able to relate usage to enhance operations

Ability to travel frequently

For this position, the expected base pay range is $ – $ Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.

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