Utility Specialist - Single Family Rental Property Operations

Evergreen Residential is a high growth Real Estate Company and institutional investment platform in the single-family residential (‘SFR’) and build-to-rent (“BTR”) sectors. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world’s largest asset class  team is collaborative, open-minded and curious.

Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about our business, but we don’t take ourselves too seriously.

We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts.

If you are self-motivated and mission driven with a ‘can do’ mindset and see solutions where others may see problems, come and grow with us!

The Retention Specialist assists with communication with our residents regarding lease renewals, preparing and distributing resident leasing packages, and managing the process for residents who have not financially met the terms of their lease agreement. This includes follow up with residents on their leasing experience, scheduling property inspections, confirming compliance with Renter’s Insurance, and engaging with residents on extending their lease.

This position is based in our office in Downtown Dallas, TX with a 5-day in office schedule.

Responsibilities include, but are not limited to, the following

• Manage all aspects of utility onboarding and other utility matters
• Update utilities database, as needed
• Communicate with residents and 3rd party utility companies daily
• Utilize exceptional interpersonal skills to develop a strong working relationship with providers and residents
• Assist leadership and colleagues as needed. Work collaboratively with all team members
• Provide a timely response to all resident requests from internal and external parties
• Assist with utility billing and general business functions
• Acquire and maintain knowledge of current state, Local, and utility policies and/or procedures
• Assist with resolving and documenting utility liens
• Other activities as assigned by your manager.

• High school diploma required plus 2+ years of general office or call center experience
• HOA or property management experience a definite plus
• Excellent computer skills including proficiency with the Microsoft Office suite including Word, Outlook, and Excel
• Organized with strong attention to detail
• Demonstrates the ability to take initiative, be independent and a self-starter
• Effective project management skills and able to manage multiple projects and priorities
• Good time-management skills, able to consistently meet goals and deadlines without sacrificing quality
• Exhibits sound judgment and decision-making ability
• Strong interpersonal, oral, and written communication and reading skills
• Able to work effectively under pressure and operate in a fast-paced work environment

• Regular typing, talking, hearing, seeing, reaching, and repetitive motion.

• Routine use of standard office equipment and computers

• That all duties are performed in a professional and safe manner

• Standard workdays are Monday through with occasional evening and weekend overtime hours

Please do not rely on compensation estimates for our jobs that are posted on sites other than our direct website as these may be misleading.

Founded in 2021, Evergreen Residential is a full-service SFR platform leveraging proven operational practices and the latest technological advances to optimize investor returns and achieve positive outcomes for our residents and the communities in which we operate. We offer a full suite of services, including Investment Management, Asset Origination, and Advisory Services. The firm is headquartered in Dallas with offices in New York City.

The leadership team has extensive experience dating back to the early institutionalization of SFR and unrivaled depth of experience in the complete asset life cycle. We are built to withstand…