Service Delivery Manager — Lean IT & Customer
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-09-09
Listing for:
HCL Technologies Limited
Full Time
position Listed on 2026-09-09
Job specializations:
-
Management
Client Relationship Management, Operations Management
Job Description & How to Apply Below
HCLTech in Dallas seeks a Service Delivery Manager (DFS) to drive profitability and service excellence across engagements. You will manage escalations, ensure SLA compliance, and lead continuous improvement initiatives while developing the delivery team.
You will strengthen customer relationships through proactive communication, balance project margins with the SOW, and mentor staff to enhance retention and performance, aligning capabilities with strategic objectives of the organization.
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