Manager, Center

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Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As North America's largest total beverage distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

Southern Glazer’s is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

The People Services Manager leads the People Center team and is responsible for delivering an exceptional employee support experience across the organization. This role provides strategic and operational leadership for employee services, ensuring efficient, consistent, and employee-focused support through the effective use of people, processes, knowledge, and technology. The People Services Manager drives continuous improvement, service excellence, workforce planning, and digital enablement to enhance service quality, scalability, and organizational value.

• Lead the People Center by establishing priorities, goals, performance standards, and service strategies aligned with organizational objectives
• Coach, develop, and engage a high-performing team while fostering a culture of accountability, collaboration, continuous learning, and employee advocacy
• Align staffing, resources, and capabilities to meet evolving business and employee needs
• Build strong partnerships with HR, business leaders, and key stakeholders to strengthen service delivery and employee support
• Design, manage, and continuously improve the end-to-end employee support experience
• Ensure accurate, consistent, timely, and employee-centered service delivery across all support channels
• Analyze employee feedback, service metrics, case trends, and root causes to identify opportunities to improve efficiency, effectiveness, and the employee experience
• Drive adoption of self-service capabilities and ensure the quality, accessibility, and maintenance of knowledge resources
• Simplify, standardize, automate, and optimize processes and workflows to improve operational efficiency and scalability
• Oversee the effective utilization of service technologies, including case management systems, telephony, virtual assistants, analytics, workflow tools, and system integrations
• Monitor operational performance and implement improvements to enhance productivity, service quality, and employee satisfaction
• Promote awareness and utilization of People Center services across the organization
• Identify and implement innovative solutions that increase the value, effectiveness, and reach of People Services
• Perform other job-related duties as assigned

• Bachelor’s degree plus 5 years of experience; or an equivalent combination of education and experience
• Mini…