General Manager; Lease-Up; Dallas, Texas - Knox Henderson Area

GENERAL MANAGER (Lease-Up)

SUMMARY

As a General Manager you will be responsible for the overall operation and success of a luxury high-rise community. This role involves overseeing all aspects of community management, including resident relations, team leadership, financial performance, and property maintenance. The General Manager fosters a positive living experience for residents, leads and develops a high-performing team, and ensures the community meets financial and operational goals.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Recruit, hire, onboard, and train new team members.

• Provide ongoing coaching, mentorship, and development opportunities for team members.

• Conduct performance reviews and regular check-ins with individual associates.

• Foster a positive and supportive work environment that encourages team member growth and empowerment.

• Ensure team members follow emergency procedures and comply with local, state, and federal regulations.

• Ensure the team actively practices the "5% Distinction" by providing exceptional customer service to residents.

• Make final decisions on lease agreements and resident applications.

• Address and resolve resident concerns, complaints, and issues promptly.

• Support the Assistant General Manager in resident retention efforts and maintain open communication with residents.

• Cultivate and maintain strong relationships with residents, anticipating their needs and exceeding their expectations.

• Plan and execute exclusive resident events and lifestyle programming that fosters a sense of community and exclusivity.

• Manage budget preparation, financial reporting, and community income flow.

• Maximize net operating income (NOI) while ensuring a positive resident and associate experience.

• Maintain accurate records of financial transactions and ensure compliance with accounting procedures.

• Analyze financial data, identify trends, and make recommendations for improvement.

• Ensure the community is in excellent condition through regular inspections of common areas, vacant units, and amenities.

• Oversee the upkeep of the property, including landscaping, cleanliness, and equipment maintenance.

• Support the Building Engineer in managing inventory, approving vendor contracts, and ensuring safety practices are followed.

• Develop and implement marketing strategies to attract new residents.

• Oversee online marketing efforts, resident event sponsor ships, and community outreach initiatives.

• Build relationships with local businesses and organizations to promote the community.

SKILLS AND EXPERIENCE

• 5-6 years of experience in the multifamily industry or a related hospitality field.

• Strong lease up experience with A+ community, required.

• Proven track record of successfully managing and leading a team of multifamily professionals (at least 2 years of experience).

• Associate's degree, bachelor's degree, or equivalent combination of education and experience.

• Strong understanding of financial management principles and practices.

• Excellent communication, interpersonal, and problem-solving skills.

• Proficient in relevant software and technology (property management systems, etc.).

• CAM or IREM certifications are highly desirable.

• Must have a valid driver's license with no major infractions in the last 12 months.

ADDITIONAL CONSIDERATIONS

• Possess a deep understanding of the discerning tastes and expectations of ultra-high-net-worth individuals and a proven ability to foster a sense of exclusivity and personalized service.

• Eloquence to showcase the unique features and custom amenities of an upscale community, highlighting its exclusivity and personalized services.

• Maintain an impeccable personal presentation and project a polished, professional demeanor that reflects the sophisticated ambiance of the property.

• Demonstrate expertise…