Security Manager

In this and any position at Austin Street Center it is impossible to predict the many requests and assignments that can and will be made on an employee. Flexibility and a cooperative spirit are crucial characteristics of the person who holds this important position and for the successful operation of Austin Street Center services.

Mission of Austin Street Center:
Founded in 1983, Austin Street Center provides emergency shelter and meets the basic needs of the most vulnerable people experiencing homelessness in Dallas.

Core Values:
Kindness, Trustworthiness, Empowerment, Determination

The Manager is responsible for ensuring systems and processes for maximizing the safety and security of the Austin Street Center campus are maintained and performed with high quality in the absence of the Director of Security. This role will supervise weekend security staff and usually exercise sole supervisory capacity during the weekends.

In this and any position at Austin Street Center it is impossible to predict the many requests and assignments that can and will be made on an employee. Flexibility and a cooperative spirit are crucial characteristics of the person who holds this important position and for the successful operation of Austin Street Center services.

• Attend regular one-on-one supervision meetings with direct supervisor.
• Participate actively in team, department, and all-staff meetings as scheduled.
• Assist in training new team members on the expectations and best practices of their daily work activities.
• Assist other teams and departments (Client Solutions, Advancement, etc.) as appropriate by request.
• Participate in the operation of inclement weather shelter operations and activities as appropriate by request.
• Provide coverage as requested on at least one agency holiday per year to ensure consistent 24/7 operation of critical services.
• Operate with a trauma-informed, housing first, and harm reduction mindset to assist people they serve through the stages of change to achieve recovery from homelessness.
• Operate with a trauma-informed perspective toward the client, rather than a demanding posture.

Leadership, Management, and Accountability

• Assist the Director to recruit and hire qualified, best-fit applicants to work with the Austin Street team.
• Complete and document regularly scheduled individual supervision meetings for all direct reports.
• Ensure each team member fully understands the expectations of their position.
• Ensure contract security team members are appropriately trained and follow established procedures. Coordinate with Director to report lapses to the contract security company supervisors.
• Assist in facilitating team meetings upon request by crafting appropriate agendas, delivering content to teams, generating discussion and idea sharing, and following up with agreed-upon objectives.
• Monitor individual and team outputs and outcomes in performance scorecards on a regular basis.
• Hold team members accountable to excellent performance and behavior according to the Austin Street Center core values and Code of Ethics, ensuring established processes are documented and followed by all.
• When needed, perform duties of other leadership in their absence.
• Develop and maintain harmonious work relationships with leaders within and across department lines, ensuring direct and timely communication of work-related issues.
• ASC Leaders are expected to respond to work-related calls, texts, and e-mails outside of standard business hours if a response is required to maintain business operations.

Design, Document, and Execute Process

• Maintain security schedule and keep training on rounds, entry and exit monitoring, and crisis resolution updated with team members.
• Complete and/or verify completion of security rounds daily.
• Manage security processes during emergency shelter intake, including baggage screening and pat-downs.
• Supervise the baggage hold process, ensuring that all client belongings are treated with dignity and processes are communicated to the client and followed by team members.
• Document any security breaches and conduct team after-action reviews in a timely manner to identify areas for improvement. Recommend and conduct training for team members.
• Ensure all shifts are covered by trained staff or contractors.
• Ensure that community volunteers are trained and the relationship with them is stewarded to create a positive and warm relationship with Austin Street Center.
• Assist Director with…