VP, Veterinary Strategic Accounts & Expansion

Role Summary/Purpose

The successful incumbent will report directly to the VP, Client Development – Vet to increase Care Credit usage and future growth focusing on mid-market accounts. This individual will have direct responsibility for managing a team of Strategic Account Managers (SAMs) focused specifically on the Veterinary market, as well as coordinate closely with the field and inside sales organizations in Care Credit to ensure a harmonized coverage model across the respective channels in the Vet market.

The role will cultivate and maintain relationships with partners, key stakeholders and strategic accounts while working cross functionally to execute mid-market initiatives as well as other cross business activities that advance the Care Credit Veterinary business.

• Manage a team of Strategic Account Managers (SAM) to ensure the execution of mid market client sales initiatives, metrics and growth targets.
• Support the development of smaller, uncontracted groups ensuring growth through enhanced partnership with potential to execute agreements where appropriate.
• Coach/mentor team through holding one on ones and co-traveling, to motivate, evaluate and drive performance measures
• Work with market specific industry stakeholders to drive usage within the Veterinary industry.
• Ensure all contractual obligations are being met.
• Develop and implement strategies, tactics and “best practices” devised at the corporate level to increase activation and utilization of the Care Credit card.
• Collaborate & Leverage field sales teams (Practice Development Managers) to drive portfolio usage and increase sales within the Vet market.
• Work with various departments including marketing, credit, finance and operations to develop materials and systems to increase portfolio usage at the corporate client level (See highlighted question from me below)
• Identify customer CTQs & lead cross functional business teams to deliver;
  Monitor progress to goals & proactively identify areas of opportunity.
• Provide value added analysis and reporting to evaluate and drive growth in usage.
• Lead corporate complaints to resolution and communicate to HQ.
• Assess key portfolio performance metrics to determine optimal growth strategies. Utilize data to contribute to the overall growth strategy.
• Perform other duties and/or special projects as assigned

The successful incumbent will report directly to the VP, Client Development – Vet to increase Care Credit usage and future growth focusing on mid-market accounts. This individual will have direct responsibility for managing a team of Strategic Account Managers (SAMs) focused specifically on the Veterinary market, as well as coordinate closely with the field and inside sales organizations in Care Credit to ensure a harmonized coverage model across the respective channels in the Vet market.

The role will cultivate and maintain relationships with partners, key stakeholders and strategic accounts while working cross functionally to execute mid-market initiatives as well as other cross business activities that advance the Care Credit Veterinary business.

• Manage a team of Strategic Account Managers (SAM) to ensure the execution of mid market client sales initiatives, metrics and growth targets.
• Support the development of smaller, uncontracted groups ensuring growth through enhanced partnership with potential to execute agreements where appropriate.
• Coach/mentor team through holding one on ones and co-traveling, to motivate, evaluate and drive performance measures
• Work with market specific industry stakeholders to drive usage within the Veterinary industry.
• Ensure all contractual obligations are being met.
• Develop and implement strategies, tactics and “best practices”…