Client Solutions Manager

Description

People changing the way brands connect with consumers — one experience at a time. Delivering experiences rooted in emotion and inspiring people to become the voice of a brand has made Mosaic one of North America's fastest-growing sales and marketing agencies. We are a destination to tell stories and pave new paths to connect brands with consumers through experiential, retail, and digital interactions.

People changing the way brands connect with consumers — one experience at a time. Delivering experiences rooted in emotion and inspiring people to become the voice of a brand has made Mosaic one of North America's fastest-growing sales and marketing agencies. We are a destination to tell stories and pave new paths to connect brands with consumers through experiential, retail, and digital interactions.

The Client Solutions Manager (CSM) leads a portfolio of concurrent client programs within Mosaic's New Business group as the senior day-to-day client lead for each engagement. This is a multi-program role, responsible for launching, running, growing, and, where appropriate, winding down multiple small- to mid-size programs simultaneously, each at a different stage of maturity. The role reports to the Director, Client Service — New Business.

The defining mandate is growth through conversion: turning temporary, seasonal, and pilot engagements into ongoing continuity programs, and scaling small programs into larger, dedicated ones. The CSM directly manages field leadership (Regional Managers and Field Operations Managers), owns each program's operational, financial, and client-relationship performance, and builds the playbooks and staffing models that let Mosaic spin programs up and down quickly and profitably.

• Serve as the senior day-to-day client lead across multiple concurrent programs, building trusted relationships from kickoff through renewal.
• Run regular client meetings covering program status, new initiatives, and problem solving.
• Translate client priorities into actionable field execution plans and hold the program accountable for delivery.
• Act as first escalation point for program issues, driving solutions and keeping the Director engaged on anything affecting the client experience.

• Develop and present the growth case for converting temporary, seasonal, and pilot programs into ongoing continuity programs.
• Identify and sell incremental growth within assigned programs (added headcount, markets, channels, services, or initiatives) and grow small programs into larger engagements.
• Deliver the results, executive reporting, and ROI narratives that drive renewal and expansion decisions.
• Support the Director on renewal strategy, SOW development, and commercial terms.

• Oversee execution across all portfolio programs, directly or through field leadership, against client expectations and contractual commitments.
• Build and maintain reusable playbooks, SOPs, and process frameworks for rapid program spin-up and wind-down, driving speed and consistency across programs and account teams.
• Manage program logistics, vendors, and internal shared services to keep delivery on scope and on schedule.
• Collaborate across the Acosta Group agency network and with external vendors and partner agencies to deliver integrated client solutions.

• Manage field leaders (Regional Managers, Field Operations Managers), including hiring, development, performance management, and succession planning.
• Lead field labor and staffing strategy across the portfolio to optimize coverage and revenue opportunity.
• Design flexible staffing models (dedicated, shared, and flex) matched to each program's scale,…