Operations Service Manager

Overview

We’re an Industry Leader Because of Leaders Like You.

Are you a strong leader who thrives on quality, accountability, and developing high-performing teams? Do you take pride in delivering consistent service while solving complex problems? If so, this leadership opportunity may be for you.

Specializes in wildlife management services for residential and commercial properties, providing humane wildlife removal, exclusion, and damage repair solutions nationwide since 1984. We work to resolve animal-related concerns in safe, effective, and environmentally responsible ways while protecting homes, businesses, and communities.

This role is ideal for service leaders who are driven by operational excellence, safety, and team development. You’ll lead by example, ensure high service standards, and support technicians in delivering quality work while maintaining compliance with technical and safety policies.

Critter Control is a brand that invests in its people. If you are a driven professional who embraces our values and upholds our standards of excellence, you’ll find opportunities to succeed, grow, and advance within our organization.

As a Service Manager at Critter Control, you oversee and lead service teams responsible for wildlife exclusion, repair, and remediation services for residential and commercial properties. You drive service quality, coach and develop technicians, and ensure adherence to safety, technical, and operational standards while delivering humane, effective wildlife solutions.

• Competitive Annual Salary: $65,000 - $70,000 / Annually
• Comprehensive benefits package including health, dental, and vision insurance.
• 401k with generous match, Employee Stock Purchase Plan (ESPP).
• Six (6) Paid Holidays Annually!
• PTO accrual based on tenure - 3 weeks beginning first full year!
• Tuition reimbursement up to $5,250/year (federal max) OR free tuition on approved programs through Purdue Global!
• Ongoing training and professional development opportunities!
• Supportive team environment with a focus on work-life balance.
• Opportunities for career advancement within the Rollins Family of Brands!

• Lead and train a team of technicians to deliver high-quality wildlife exclusion and pest control services, ensuring that all service standards are met.
• Conduct regular field inspections to ensure compliance with safety protocols and monitor the quality-of-service delivery.
• Manage routing and scheduling to optimize service delivery and operational efficiency, balancing workloads across the team.
• Assist with recruitment, onboarding, and ongoing training of new team members, fostering their development and maintaining service excellence.
• Oversee service fleet maintenance within the district, ensuring vehicles are properly serviced and operational at all times.
• Act as a resource for service and customer satisfaction, addressing concerns, resolving complaints, and working to improve customer retention.
• Cover open routes and jobs when necessary due to employee vacations or turnover, maintaining continuity of service.
• Manage district chemical orders and wildlife control supplies, ensuring all materials are adequately stocked and properly managed (M&S management).
• Monitor and manage accounts receivable in partnership with the District Manager to ensure timely payments and account resolution.
• Conduct regular ride-alongs with technicians, providing real-time feedback and ongoing training to support continuous improvement.
• Ensure employee licensure and assist with renewals, ensuring all district employees are in compliance with state regulations.

• High school diploma…