Director of Mobile Technical Services; Hybrid

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Director of Mobile Technical Services (MTS) North America leads field operations, profitability, and operational excellence across a $350M platform delivering mechanical, electrical, plumbing, controls, and related critical technical services. Reporting to the Global Head of MTS, you own end-to-end accountability for service delivery, financial performance, safety culture, and team development across all U.S. and Canadian operations-managing over 1,500 technicians and operations staff.

This is a leadership role grounded in operational rigor and client impact. Success requires moving between strategic decisions (P&L management, service expansion, pricing strategy) and on-the-ground accountability (safety performance, technician quality, customer satisfaction).You'lllead through regional directors and operations managers, set clear performance standards, and champion a culture where safety, technical excellence, and integrity are non-negotiable.

What sets MTS apart is the scale and complexity of the work-and the opportunity to build a best-in-class technical services organization that positions JLL as the partner of choice for facilities-critical technical services across North America

What your day-to-day will look like:

Regional Operations Leadership

• Own accountability for service delivery, staffing levels, technician productivity, and customer satisfaction across all U.S. and Canadian operations

• Lead your Sr. Director (U.S.), Director (Canada), and Operations Support leader; set performance expectations, provide coaching and feedback, and develop your leadership bench

• Work with regional teams to manage workload allocation, resource deployment, and skill mix to balance demand and profitability across geographies

• Conduct regular operations reviews; monitor KPIs around response time, first-call resolution, technician utilization, customer retention, and safety performance

• Make decisions on operational model adjustments-staffing strategy, subcontract vs. in-house service delivery, and capability investment

• Build relationships across peer organizations within JLL to align strategy and solve operational challenges

Safety Culture & Compliance

• Champion a zero-incident safety mindset across all operations; own accountability for safety metrics, incident reporting, and corrective action

• Ensure compliance with all regulatory, safety, and statutory requirements across mechanical and electrical services in all jurisdictions

• Work with Quality & Business Intelligence partners and training leadership to embed safety standards and field competency into operations

• Model safety discipline in your own conduct and leadership visibility; demonstrate commitment to safety over speed or cost

Financial & Operational Performance

• Own the P&L-revenue targets, cost management, margin performance, and cash flow across North America

• Develop annual operating plans and budgets; track performance against plan and act on variance (cost,utilization, pricing, overhead)

• Partner with leadership to develop profitability strategies through pricing adjustments, service mix optimization, labor productivity, and operational efficiency

• Make capital allocation decisions on tools, vehicles, and technology investments that drive productivity, safety, and quality

• Support business development and account management with pricing strategy, scalability assessment, and operational feasibility for new or expanded service delivery

Client Satisfaction & Account Management

• Ensure your team delivers on service level agreements and client commitments; drive accountability for on-time performance, quality, and responsiveness

• Own the customer feedback loop-understand dissatisfaction drivers, communicate resolution, and drive process improvements

• Build trust and credibility with key account decision-makers; position MTS as operationally excellent and committed to their success

Team Development & Leadership

• Build a pipeline of…