Account Director Job Dallas area,Texas USA,Management

Job Title

Account Director

Job Description Summary

The Account Director is a key role in C&W with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Account Director establishes the strategic objectives and goals for the account and directly manages a team of functional leaders with accountability for delivering outstanding results within their areas of responsibility.

Manages the day-to-day client relationship of one or more client accounts in a geographic region within Global Occupier Services (GOS) across one or more service lines below:

Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.)

Project & Development Services

Transaction Management

Portfolio Administration

Portfolio and Workplace Strategy

The Account Director is typically responsible for between one and five million dollars in revenue.

This position provides management across all aspects of the accounts including, but not limited to:

Service Delivery Excellence (including innovation, best practices etc.)

Client Experience & Relationship Management

Talent Management and Team Development

Financial Performance (including P&L, contract expansion / renewals etc.)

Job Description
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Obtain a thorough understanding of the client’s business goals and strategies to align real estate services with these objectives
Implement the overall vision, strategy and measurement metrics to the applicable service lines
Develop and maintain strong client relationships
Implement and manage account governance process
Lead services to meet client retail site growth goals.
Identify existing and new opportunities for enhancing service solutions and capabilities
Assist with risk mitigation and dispute resolution for client and C&W
Actively manage and develop account talent in partnership with HR, including promotion of diversity, equity & inclusion, talent reviews, performance reviews, succession planning etc.
Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations, etc.
Develop and maintain account P&L management, profitability and overall financial performance
Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion
Ensure quantitative and qualitative analytics and evidenced-based decision making

KEY COMPETENCIES

Leadership
Customer Relationship Management
Technical Skills
Organization Design & Management Skills
Communication (oral and written)
Matrix Organization / Business Partner Skills
Presentation Skills
Business Acumen
Retail Portfolio Knowledge

IMPORTANT EDUCATION

Bachelor’s degree required
Master’s degree or MBA preferred

IMPORTANT EXPERIENCE

Minimum of 7 years at management level or other similar capacity
Experience in directly leading and managing teams
Client, P&L and contract management experience
Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and Design. This should include experience with retail portfolios. Must be able to help client drive new site growth.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Ability to develop positive working relationships with agencies, local government officials, and business community members
Possess technical domain knowledge of IFM, PDS, TM, PA
Skilled in financial analysis and knowledge of financial concepts
Ability to comprehend, analyze and interpret complex business documents
Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)

WORK ENVIRONMENT

This job operates in a professional office…