Director, Communications & Engagement

The Director, C&E Consulting, will be responsible for leading employee communication projects for EPIC’s national Communication and Engagement (C&E) practice while also providing day‑to‑day leadership, coaching and oversight for a team of consultants. The Director will develop and deliver communication strategies and multi-channel campaigns to support clients’ employee engagement objectives, ensure consultant work is aligned with C&E standards and client expectations, and help advance the growth, consistency and effectiveness of the consulting team.

This is a consultative and people leadership position that has a direct impact on the success of EPIC’s Employee Benefits practice and its goals to build and retain client relationships.

• Serve as a consultant for employee‑facing benefits communications, from strategy development to delivery, including project and internal collaboration with C&E colleagues, EPIC account teams and clients on content development, graphic design and project management.
• Lead, coach and develop a team of C&E consultants, including providing guidance on client strategy, deliverables, prioritization, quality standards and professional development.
• Oversee consultant workload, project assignments and team workflows to ensure client commitments are delivered on time, with quality, accuracy and consistency across the C&E practice.
• Create compelling employee benefits communications that are easily understood and delivered across a multitude of channels (for example: digital, print, and face‑to‑face) to maximize employee engagement and to facilitate required action.
• Ensure all content is written and edited to the highest standards, optimized for the channel distribution and provides a great user experience.
• Establish team priorities, manage multiple projects and create scalable workflows to ensure all projects are delivered with quality, accuracy and consistent client service.
• Oversee, as necessary, support from third‑party service providers that contribute to the development and delivery of print, digital and online communications.
• Participate, as necessary, in new business development efforts, partnering with C&E leadership and EPIC Employee Benefits account teams, and support consultants in preparing for client and prospect discussions.
• Lead team interviewing, new hire onboarding, training, mentoring and ongoing capability‑building for C&E consultants

• Extremely organized, self‑starter and natural storyteller with the ability to translate complex ideas into easily digestible content.
• Strong people leadership skills, including the ability to coach, mentor, prioritize work, provide feedback and build consultant capability across the team.
• Strategic consulting mindset with the ability to guide team members through complex client needs, competing priorities and high‑visibility deliverables.
• Project management mindset that likes to keep things structured and on task.
• Ability to communicate effectively in written and oral communications.
• Ability to handle multiple client priorities with strong attention to detail while seamlessly able to switch between projects and clients.
• Ability to work under pressure and under deadlines with limited time frames.
• Flexible, strategic, collaborative and creative problem‑solving skills.
• Effective time management and enjoys the challenge and satisfaction of meeting deadlines.
• Experience in creative writing and producing compelling content, benefits content a plus.
• Advanced knowledge of Microsoft Office programs (Excel, Outlook, PowerPoint, Word and Microsoft Teams).
• Ability to work effectively and efficiently with limited oversight while providing direction, accountability and support to others

• Bachel…