Technical Program Manager, Vehicle Programs

Hardware & Embedded Engineering Pittsburgh, PA, Dallas, TX

Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly.

The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone.

At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit aurora.tech or follow us on Linked In .

We’re searching for a Technical Program Manager of sustainment activities on the Vehicle Programs team. The Vehicle Programs team is at the forefront of Aurora’s mission of deploying self-driving technology safely, quickly, and broadly, and is responsible for delivering and supporting our vehicles for both internal and external customers. This role will be vital to supporting Aurora’s commercial scaling phase, and will ensure that the vehicles we deploy continue to meet our customers needs.

Fleet Hardware Health:
Take ownership of the hardware health, reliability, and operational readiness across the active deployed fleet of vehicles throughout their post-deployment lifecycle.

Field Quality & Performance KPIs:
Define, establish, and continuously monitor Key Performance Indicators (KPIs) associated with field quality performance, component failure rates, and fleet uptime.

Issue Escalation & Signals:
Provide clear technical signals on hardware and embedded firmware issues observed in the fleet that require engineering investigation or remediation. Maintain, prioritize, and drive the burndown of the top issue list with engineering teams.

Service part coordination:
Establish and optimize robust processes for service parts provisioning, buffer stocking, and supply replenishment in coordination with Supply Chain and Operations teams.

RMA & Quality Processes:
Fortify Return Merchandise Authorization (RMA) workflows, failure analysis (FA) procedures, and feedback loops in close collaboration with Quality and Manufacturing teams.

Aftersales & Lifecycle Support:
Support comprehensive aftersales activities from a vehicle hardware perspective, including field service documentation, development of service and diagnostics tooling, and technical support escalation

Risk & Cross-Functional Alignment:
Identify, catalog, and report on risks to fleet sustainment.

Proactively remove roadblocks, align priorities across cross-functional partners, and provide clear programmatic status reporting for leadership.

Based near an Aurora office, preferably Pittsburgh, PA or Dallas, TX.

Ability to travel, up to 25%

Experience in program management and operations of highly technical initiatives

Ability to break complex projects down to manageable milestones and deliver them in a successful and timely manner

Strong ability to communicate (verbal and written) succinctly and effectively to various global audiences at all levels, from line engineers to partners to C-level executives

Master collaborator — unflappable with impeccable attention to detail and organization, ability to influence, motivate, and generate goodwill with teammates while juggling multiple projects at once and not letting the ball drop

Experience building project plans and roadmaps with clear dependency management

Demonstrated direct impact through the design, development, and launch of exceptional products and programs

Solid technical aptitude and an ability to understand technical designs, challenges and risks; ability to work closely with engineers

Bachelor's degree or equivalent practical experience

Experie…