Practice Manager; Portland​/Beaverton

Practice Manager (Portland/Beaverton, OR)

Advanced Med Aesthetic Partners, Inc. Dallas, Texas, United States

POSITION SUMMARY
As Practice Manager you'll be the visionary leader behind our premier medical spa location, Portland/Beaverton, OR , crafting extraordinary experiences and nurturing team excellence. This role goes beyond traditional management – it's an opportunity to shape the future of aesthetic medicine while leading a team that defines industry standards.

As a dynamic leader, the Practice Manager will guide and mentor the team, streamline processes, and ensure compliance with industry regulations and practice standards. The role is critical in fostering a collaborative, high-performing environment where staff members are empowered to excel, and patients receive unparalleled service. The ideal candidate will showcase exceptional leadership, organizational expertise, and a dedication to operational excellence, paired with a genuine passion for med-aesthetics and a drive to inspire excellence within their team!

KEY RESPONSIBILITIES:

• Orchestrating operational excellence:
• Command the daily symphony of operations at the practice, ensuring smooth functioning.
• Supervise staff members and delegate tasks as necessary to optimize workflow.
• Design and implement strategies that elevate both patient experience and business performance.
• Step in as required during periods of insufficient coverage to maintain smooth operations at the Practice.
• Participate in the financial narrative through strategic P&L oversight.
• Motivate teams to reach revenue targets and personal performance goals by providing clear guidance and a compelling vision.
• Create actionable plans to drive growth at the practice level to hit or exceed quarterly collections goals.
• Crafting exceptional experiences:
• Foster an environment where luxury meets genuine care.
• Transform patient feedback into refined service experiences with professionalism and grace.
• Foster a positive and welcoming atmosphere for patients to enhance their experience.
• Policy and procedure development:
• Ensure the Practice is in compliance with established AMP policies, procedures, and SOPs, and remains informed of any changes.
• Inventory management:
• Manage inventory and supplies, ensuring that all products are stocked and available for use.
• Perform End of Month and daily inventory audits to catch and correct any variances in inventory.
• Oversee the scheduling of appointments and ensure that all patients are seen in a timely manner.
• Optimize appointment scheduling to maximize patient satisfaction and staff efficiency.
• Manage and maintain patient records ensuring that all information is accurate and up-to-date.
• Safeguard client confidentiality and privacy in accordance with HIPAA regulations.
• Proactively manage key performance indicators (KPIs) in field marketing, PR, Google reviews and customer engagement, creating pragmatic solutions to achieve target goals.
• Be responsible for the Practice’s marketing, covering social media, local outreach, and recall programs.
• Collaborate with the Marketing Team on campaigns that capture the essence of our premium services.
• Develop and implement marketing strategies to promote the spa and attract new patients.
• Nurturing team brilliance:
• Create an environment where teams flourish and embody our commitment to excellence.
• Facilitate accountability and performance discussions that ignite passion and drive. This includes performance reviews, coaching and development, behavioral accountability, and recognition for exceptional performance.
• Take ownership of recruitment and onboarding process for open positions in collaboration with HR.
• Create an environment where careers thrive. Manage and train staff members, ensuring that they are…