District Supervisor, Patient Access Coordination

Job Overview & Responsibilities

The District Supervisor, Patient Access Coordination oversees district-level access operations across a defined geographic area. This leader ensures consistent execution of patient access workflows, timely referral coordination, and a best-in-class patient experience. Supporting the Regional Manager, Patient Access Coordination, this role drives operational performance, coaching, and standardization across all clinics within the assigned district.

Essential Functions

Leadership & Team Management:

• Manage the hiring, staffing, training, scheduling and performance of Patient Access Coordinators within the district.
• Conduct regular check-ins, performance evaluations, and skill development plans, to lead, coach and develop the district access coordinators
• Cascade regional-level goals and ensure alignment with organizational KPIs.
• Foster a culture of accountability, collaboration, and patient-first service.

Operational Oversight:

• Oversee day-to-day referral coordination, follow-up scheduling, patient preparation, and front-end RCM readiness tasks across all clinics in the district.
• Ensure consistent execution of standardized workflows, scripts, scheduling protocols, and documentation requirements.
• Monitor district compliance with benefit verification, authorization, and scheduling prerequisites to support smooth therapy initiation.
• Partner with regional leaders to support the resolution of operational gaps.
• Onsite, in supported clinics 40 hours per week

Patient Experience & Satisfaction:

• Ensure all Patient Access Coordinators deliver a warm, accurate, and proactive patient experience.
• Review patient complaints, delays, and feedback to drive improvements and close service gaps.
• Partner with clinic operations to remove obstacles impacting patient readiness or timely scheduling.

Process Improvement & Compliance:

• Track and report district KPIs including clinician schedule utilization, visits per evaluation, scheduling completion, financial clearance, and patient communication timeliness.
• Utilize data to identify trends, workflow issues, and opportunities to increase throughput and minimize delays.
• Support implementation of best practices originating from enterprise, division, or regional pilots.
• Ensure regulatory and payer compliance is consistently met across the district.

Collaboration & Reporting:

• Partner with clinic managers, regional access manager, regional clinical operations, and centralized access teams to ensure seamless coordination of patient access activities.
• Serve as the primary operational link between patient access coordinators and regional operations and access managers.

Training & Development:

• Deliver training, onboarding, and ongoing competency development for Patient Access Coordinators.
• Reinforce workflow standardization, documentation accuracy, insurance knowledge, and patient communication excellence.
• Identify skill gaps and collaborate with enterprise training teams when needed.

Strategic & Administrative Duties:

• Support district workforce planning, staffing models, and scheduling coverage for access coordinators.
• Provide regular status updates, performance summaries, and improvement plans to the manager.
• Support local change management as new tools, processes, and technologies are deployed.

Required Skills & Abilities

• Strong working knowledge of referral management, scheduling protocols, benefit verification, and insurance authorization workflows.
• Excellent interpersonal, communication, analytical, and problem-solving skills.
• Experience with Epic or similar EHR platforms strongly preferred.

Required Credentials

• Bachelor’s degree in Healthcare Administration, Business, or related field (or equivalent experience).
• 2+ years of experience in patient…