Commercial Systems Director

Our people are the heart of our business. As the world’s largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, including some of the best engineers, scientists, and technicians in the industry.

Come join our team!

Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety-sensitive.

The Commercial Systems Director is responsible for driving the organization’s CRM & Power BI strategy and performance. Partnering closely with Sales, Operations, and Finance leadership, they are responsible for designing system initiatives that optimize decision making, implementing structure that enhances customer experience and champion’s best practice.

The primary duties consist of, but are not limited to, the following.

• Develop and lead the end-to-end CRM & Power BI strategy, ensuring alignment with Bodycote commercial objectives and growth priorities
• Drive the transformation of the relevant commercial platforms, delivering measurable improvements in adoption, data quality, and commercial impact
• Act as the central point of accountability for CRM & Power BI performance, governance, and continuous improvement
• Proactively identify gaps, inefficiencies, and opportunities within the current usage and processes, implementing practical, scalable solutions
• Simplify and streamline system workflows to improve usability, reduce admin burden, and increase sales team engagement
• Develop and maintain dashboards and reporting frameworks that provide clear, actionable insights on pipeline, conversion, performance, and forecasting accuracy
• Ensure data integrity, standardization of inputs, and ongoing audit processes
• Partner closely with Sales, Marketing, Finance, and Operations to align commercial system outputs with wider business needs and decision‑making
• Lead the design and implementation of KPI frameworks within CRM & Power BI to track individual, regional, and global performance
• Manage and develop a small specialist team, setting clear objectives, driving accountability, and building capability
• Deliver system training and ongoing support to the global Bodycote sales and operations teams, ensuring consistent and effective usage across all region.
• Work with senior stakeholders to prioritize system enhancements
• Oversee integration with other systems (e.g. ERP, pricing tools, marketing platforms) to ensure a seamless data flow
• Monitor and report on commercial system ROI, demonstrating impact while managing the Salesforce relationship to maximize system capabilities.
• Drive a culture of accountability and data‑led decision making across the commercial organization
• Ensure governance such as ITAR etc are managed and adhered to at all times
• Be willing and able to travel on occasions to engage in current and future business activities
• Perform other duties as assigned

The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position must satisfy ITAR compliance requirements; therefore candidates must be U.S. Citizens or Permanent Resident Card Holder.
• Education – Bachelor’s Degree in Business, Marketing, Engineering, or a related field or equivalent extensive training and experience in the industry is required
• Minimum of 10 years of CRM management experience in a commercial environment, with at least 5 years in leadership roles driving high‑performing teams
• Proven track record of developing and executing successful CRM improvements and future development initiatives
• Strong analytical mindset with…