Delivery Manager; Center

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

Lucid is excited to announce the grand opening of our brand-new Studio and Delivery location in Dallas, TX (2439 Irving Blvd, Dallas, TX 75207)

This new location reflects our continued investment in delivering a world-class customer experience and expanding Lucid’s presence throughout the Dallas market. We are building a talented team of sales and delivery professionals who are passionate about creating exceptional customer journeys, fostering meaningful relationships, and accelerating the adoption of sustainable transportation. Join us at an exciting time as we launch this new location and help shape the future of Lucid’s retail and delivery operations from day one.

As a
Delivery Manager, you will be responsible for overseeing all new vehicle deliveries, lease-returns, and trade-ins from your facility as well as onsite inventory. You will lead a team of Delivery Associates and Vehicle Operations Specialists ensuring seamless transactions and exceptional service from start to finish. This role is responsible for ensuring state and local compliance, implementation of internal business practices, and accurate completeness of every customer transaction.

This is a critical role to ensure customer expectations and timelines are met in order to execute on successful customer delivery operations.

• Lead field Delivery team, ensuring seamless transactions and exceptional customer service.
• Ensure smooth transitions across all stages of the delivery process—financial clearance, documentation handling, and delivery ceremonies—in collaboration with Field Sales, Lucid Financial Services and logistics partners.
• Ensure highest level of accuracy of every transaction before handing over vehicle.
• Lead the professional growth of the Delivery team through one-on-one coaching, training,group discussions, role-playing exercises, and other effective coaching methods to achieve superior customer satisfaction.

• Handle customer trade-ins, titling paperwork, and transferring of non-Lucid trade in vehicles through a 3rdparty
• Managing the intake of trade in vehicle and leveraging sound judgement in confirming the condition of trade-in
• Partner with Remarketing team and handle Pre-Delivery Inspections on Lucid trade in and upgrades
• Manage and oversight of the flow and forecasting of Lucid vehicles and requesting of additional inventory
• Manage quality and condition of vehicle inventory and readiness

• Identify and remove technical, operational, and organizational barriers. Propose solutions using a business-oriented mindset and confidently utilize Salesforce reporting and analytics.
• Handle and manage any customer escalations that may arise at the time of delivery

• M…