Director of Engineering

Rocket Rezis an all-in-one cloud platform behind some of the fastest-growing toursand attractions. Our platform connects data from everyfacetof our customers’business to help them manage their revenue like never before. Ifyou’repassionate about people, technology solutions, travel, and exciting attractions, this may bethecareer opportunity for you!

Reporting to the VP of Engineering, the Director of Engineering is responsible forboth the strategic and tactical leadership ofRocket

Rez'sengineeringorganization.

You'll directly managefour

Engineering Team Leads — each owning a team of developers(and QA engineers) and through them, set goals, prioritize projects, and hire on an as-needed basis.

You'll collaborate with cross-departmental teams to help guide the success ofRocket

Rezand the Rocket Office Team,usedataand customer research to understand and validate top priorities, conceptualize strategies, and work with your Team Leads to define and clarify work packages for their teams to execute,then measure success. On the tactical side,you'llstay actively involved in shaping new products,identifyingrequirements, and setting timelines alongside your Team Leads.

Successful candidates for this role are highly technical and effective at managing managers, not just individual contributors. They are also a subject matter expert in at least one technical or product-focused domain.

Location
:
Based out of Canada or the US (remote).

• Optimizeyour orgaroundautonomous teamsdeliveringincrementally and at a consistently high cadence
• Coordinate across team members and teams — through your Team Leads — to keepinitiativesmoving to completion.
• Executestrategies for future development projects based on the company's overallobjectivesand resources.
• Partner with product management insetting requirements, goals, and timelines.
• Participate in technical designandarchitecture decisions that span multiple teams.
• Enforce engineering standards for code quality, testing, and release practices, in partnership with your Team Leads.
• Ensure QA is embedded early in thedevelopmentlifecycle rather than treated as a final gate.

• Directly manage and coach
  
  Engineering Team Leads, holding them accountable for their teams' delivery, quality, andpeoplemanagement.
• Own performance management and career development for the Team Lead layer.
• Hire engineers and coordinate their training, partnering with your Team Leads and with People.
• Build a consistent leadership rhythm across teams (1:1s, team meetings, skip-levels) thatdevelopthe Team Leads into stronger managers over time.

• Coordinate with external stakeholders for new integrations and tools (e.g., Product).
• Work with your team and cross-functional partners to defineandinfluence strategy and roadmap execution(e.g., Product).
• Collaborate across functions, drive engineering initiatives, and have an impact at an organizational level.

• Work through Engineering Team Leads to ensurethe reliability and performance of all systems they ownanddriveimprovements.
• Manageengineering’sresponse process to incidents and ensure we have appropriate technicalcoveragethroughcross training,on callscheduling and runbooks.

• Foster a culture of ownership, technical craftsmanship, andspeedacross allfourteams.
• Report progress, risks, and tradeoffs to the VP of Engineering and other stakeholders.

• 8+ years in software engineering, including 3+ years managing engineering managers or leads (not only individual contributors).
• A track recordof leading multi-team organizations that include both developers and QA.
• Experience improving deliverycadence andpredictabilitywith high quality in a SaaS/product…