Manager - Upscale Dog Boutique - Highland Park

Job Description

petbar® is seeking an energetic, organized, business-minded individual to lead our teams as a Boutique Lead Manager. This is a role for someone with a Management and Operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care.

This person MUST love dogs!

As the Manager you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers!

Team Management

• Maintains optimum staffing and development with all employees
• Creates staffing schedule and monitors daily schedules
• Leads by example by coaching all on contributing to a positive team-oriented culture.
• Delivers written performance reviews and give employees positive written acknowledgement when due!
• Onboard and train all employees
• Help coach the Team Leads
• Ensure our furry friends are always in a safe and clean environment.
• Create and maintain cleaning schedule, along with holding themselves and team accountable to the petbar’s safety and cleaning standards.
• Manages team leads and bathers including quality control of work, safety, schedules and client records.

Financial and Administrative

• Develops team in up-selling.
• Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively look for ways to maximize efficiency.
• Communicates any concerns or needs to owner proactively and partnering after attempting to resolve issues.
• Managing inventory.

Customer Service and Presentation

• Maintains a neat and organized environment at all times. This includes holding team to professional clean dress.
• Sets the example for the team on the 3 Ss (smile, story and satisfaction) and hold accountable to internal and external customer service standards.
• Keeps the team members engaged in their duties.
• Resolve escalated customer complaints.
• Strive for highest customer review ratings!
• ENJOY your team! GROW your team!

As the Manager you are responsible to work with all high-end customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. People do what they ought to do if they see their Manager doing it too. Are you ready to lead?