Shift Coach​/Shift Lead

Title:

Shift Coach/Shift Lead

Reports to:

Assistant Plant Manager

Location:

Plant Facility

Document Date: 04/07/2025

This position is responsible for all aspects of production during a shift necessary to ensure that orders and production planning goals are met.
This position is a working Shift Lead position. This role is critical for the coordination of all positions under their area of responsibility, covering lab functions, testing, and team oversight for analysis when a QA Lab Technician is not present. It requires the ability to lead and execute the company’s objectives through a trained and mentored team, understand and enforce company policies and procedures, act as the key escalation point for issues or corrective actions, and represent the company in certain situations.

The position is also responsible for the safe, clean operation of activities within their area of responsibility.

• Lead all activities necessary during a shift to manage inventory, traceability, product integrity, and compliance to standards.
• Work closely with the Inventory Manager to ensure all orders on a constantly changing schedule are met.
• Follow appropriate Work Instruction procedures for the management of liquid and specialty liquid sugar, including lab testing for conformance to specification.
• Ensure the integrity of product when source material is an issue.
• Troubleshoot and correct production or mechanical issues on the floor.
• Promote and maintain a safe work environment at all times.
• Review and sign off on all load documentation prior to shipping and work with lab to verify results as required.
• Develop and train staff according to company objectives, mentor staff according to plan.
• Perform all lab chemical testing procedures and troubleshoot issues.
• Ensure the proper security of the facility at all times for biosecurity purposes.
• Oversee and assist with maintenance of equipment as directed and keep the work area clean.
• Operate and maintain a forklift or other equipment for positioning or managing material as needed.
• Sample product as required by Quality instructions and perform qualified testing as required.
• Follow GMP and other quality processes and procedures.
• Perform sanitation on equipment as required.
• Perform other duties as assigned.

• Warehouse Receiving Operator
• Bagging Operator
• Jockey/Truck Washing Operator
• Melting Operator
• Filtration Operator
• Specialty Product Manufacture Operator
• Load-Out Operator

A. Education and Experience

• Ability to work in a food manufacturing environment.
• Previous food industry experience preferred in excess of five years.
• Supervisory experience in a food manufacturing environment preferred.
• Ability to communicate in English effectively; multilingual (Spanish) preferred.

B. Knowledge,

Skills and Abilities

• Must be adaptable and flexible.
• Ability to lead and mentor a cross‑functional team.
• Ability to communicate and understand expectations for the role.
• Ability to work independently.
• Manage the expectations of the company and react to issues.
• Recognize and elevate issues to Management as needed.
• Record‑keeping/documentation skills.
• Basic understanding of laboratory testing equipment.
• Basic understanding of documentation needed for process.
• Basic state, FDA, OSHA and other regulatory understanding as applied to floor operations.
• Physical adaptability:
  Must be able to stand, bend, stoop, and climb for prolonged periods; lift up to 75+ pounds; operate manufacturing equipment; have normal hearing, vision (including color), and manual dexterity.
• Must understand vague and implicit instructions and react favorably in all work situations.
• Must be mentally adaptable, flexible, emotionally stable, and personally mature.
• Ability to do basic math calculations as required.

• Forklifts and other manufacturing equipment for receiving, moving, and managing materials and granular sugar in totes or bags.
• Office machinery: calculator, computer, printers, copiers, etc.

The physical demands and work environment characteristics described here are representative of those that must be met…