Amazon Account Strategist

ABOUT THE ROLE

You're the operational heartbeat of a fast-moving Amazon agency Pod. You keep accounts healthy, clients happy, and your team unblocked — every single day. If you thrive on ownership, love the Amazon ecosystem, and want to grow fast inside a team that actually invests in you, read on.

You report directly to the Brand Manager and work in close coordination with a PPC Specialist and Graphic Designer. Together, your Pod manages 10-15 Amazon brand accounts at the highest standard.

• Keyword research, title and bullet copy, A+ content body text, backend search terms
• Optimize listings for Rufus and Cosmo (Amazon AI); manage flat file bulk uploads
• CTR and conversion rate A/B testing, indexation and keyword tracking reports
• Phase 1-4 SEO strategy, competitor research, and keyword placement files

• Develop main image optimization ideas and write clear design briefs for the GD team
• Review designer output, coordinate revisions, and upload finals to Amazon
• Manage A+, Premium A+, and Brand Store design end-to-end

• Day-to-day Seller Central operations across all assigned accounts
• Resolve suppressed ASINs, catalog errors, and Seller Support cases
• Monitor Buy Box %, pricing anomalies, inventory levels (FBA/AWD), ratings, and account health

• Handle technical queries and operational updates; always keep the Brand Manager looped in
• Prepare biweekly client decks, track wins, and maintain 30/60/90 day account strategies
• Run SKU-level profitability analyses and surface margin improvement opportunities

• Ensure the Graphic Designer always has a full workload — listing images, A+, Brand Story, Storefront
• Provide clear briefs with reference images and communicate client expectations precisely
• Review designed assets, coordinate revisions, and obtain client approval before uploading

• Keep daily capacity workload up to date in Click Up every single day
• After every meeting, ensure all action items are captured as tasks with due dates
• Flag blockers immediately — never let missed goals go unaddressed

• Develop growth strategies aligned with client goals; share recommendations with the Brand Manager
• Coordinate with PPC on keyword lists, TACoS targets, and campaign performance
• Implement at least one category-specific strategy per quarter (out-of-the-box thinking required)

• Submit daily check-ins and weekly summaries
• Build and maintain SOPs for AM-related processes
• Maintain task records and client data on Airtable and Google Drive

You'll be evaluated across five dimensions — and you’ll always know exactly where you stand.

• Zero client churn — the target, every quarter
• Sub-8-hour average response time to client emails and Slack
• NPS and client satisfaction: clients feel known, heard, and valued

• Month-over-month and year-over-year revenue growth across managed accounts
• TACoS trend: maintaining or improving while scaling revenue
• Buy Box % maintained and improved on key ASINs

• Number of listings improved per month (copy, images, A+ content)
• Measurable CTR and CVR lift from listing changes
• Suppressed and error listings resolved promptly

• 90%+ Click Up task completion rate — overdue tasks target: zero
• Daily check-ins submitted on every working day
• At least one automation or AI project implemented per quarter

• Proactive recommendations to clients: pricing, launches, deals, channel strategy
• SOPs created, templates built, team knowledge shared
• New Amazon knowledge demonstrated weekly in Pod meetings