Summer Communications & Public Relations Internship

Department: Communications & Culture

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Summer 2027 Communications & Public Relations Internship

The Southwest Airlines' Communications Intern, will help tell the Southwest story by supporting Teams that connect Employees, Customers, and communities to the Company. In this internship, you can expect to gain hands‑on experience creating content, conducting research, supporting communication strategies, and contributing to projects across a variety of communication channels. If hired, Interns may be asked to support a variety of projects within one of the following Teams:

• Internal Communications Team:
  The Internal Communications Team creates communication strategies and content that connect Southwest Employees to the information they need to stay informed, engaged, and aligned with Company initiatives, business priorities, and operational updates.
  • Corporate Communications:
    The Corporate Communications Team creates communication strategies and content that support Company‑wide initiatives across areas such as Culture, Benefits and Wellbeing, Technology, Facilities, Supply Chain, Training and Development, and more, helping Employees stay informed about what matters most across the business.
• Operational Communications:
  The Operational Communications Team develops targeted communications for Southwest's frontline operational work groups, including Flight Operations, Inflight Operations, Ground Operations, Technical Operations, Network Operations Control (NOC), and Customer Support & Services, ensuring Employees receive timely, relevant information that supports the operation.
• External Communications (Public Relations) Team:
  The External Communications Team develops communication strategies and content that engage external audiences and elevate the Southwest brand. The Team supports media relations, corporate announcements, event planning, social media strategy, and crisis response while helping share important Company news and stories with the public.

Duties and Responsibilities - The duties and responsibilities of an External or Internal Communications Intern may include but are not limited to:

• Edit and proofread Company material
• Attend cross‑functional meetings as needed
• Complete special projects and assist with special events as needed
• Write articles for our intranet (SWALife) and other Company wide communication channels, department publications, Southwest's onboard digital magazine ("The Scoop"),and draft copy for digital signs (SWALife TV)
• Draft press releases and write executive bios
• Draft and distribute regular and ad hoc communications for C&C and Leaders
• Support communication for Southwest initiatives, including communication planning, content development, and project management
• Assist with communication project management, including coordinating timelines, stakeholders, and deliverables.
• Conduct research and identify opportunities to improve Internal Communications strategies, channels, and content.

• Customer CARE Standards and Communications Team:
  The Customer CARE Standards Team supports multiple communication efforts within Customer CARE, including maintaining the Customer CARE site