Housing Coordinator

Company Description

Dallas Hope Charities operates Hope Center, Dallas's first LGBTQ+ homeless youth center and transitional living program. The organization is committed to reducing factors leading to LGBTQ+ suicide through the Collective Hope Coalition initiative. Dallas Hope Charities is a 501(c)3 public charity based in Dallas, TX, with a vision to end hunger, break the path of despair, and eliminate homelessness forever.

The Housing Coordinator is the primary steward of the Hope Center and its residents. This role is a unique blend of Case Management, Program Coordination, and Community Liaison. You will oversee the holistic journey of 8 LGBTQIA+ young adults, ensuring they receive comprehensive services while simultaneously maintaining the facility and building the external partnerships necessary for their success.

• Unlike a traditional House Manager, this role focuses on direct programmatic impact—personally handling case planning and intern/volunteer coordination rather than supervising full-time staff.

1. Individualized Case Planning & Resident Support

• Holistic Case Management:
  Act as the lead navigator for all 8 residents; develop, implement, and monitor individualized support plans focused on housing stability, mental health, and employment.
• Service Coordination:
  Facilitate access to healthcare, education, and legal resources. Assist residents with complex paperwork and advocate on their behalf with external service providers.
• Advocacy:
  Provide one-on-one mentorship and crisis intervention using trauma-informed and harm-reduction models.
• Documentation:
  Maintain rigorous case notes and data integrity within the DHC tracking system to ensure resident progress is measurable and confidential.

2. Community Partnerships & Resource Development

• Relationship Management:
  Build and maintain strategic partnerships with local Dallas non‑profits, healthcare providers, and employers to create a robust referral network for residents.
• Philanthropic Ambassadorship:
  Represent Dallas Hope Charities at community events and meetings to increase visibility and support for the Hope Center.
• Volunteer & Intern Oversight:
  Recruit, train, and coordinate the schedules of volunteers and interns. Ensure their contributions align with the Center’s mission and safety protocols.

3. Center Operations & Safety

• Facility Stewardship:
  Oversee the daily operations of the Hope Center facility. Conduct safety checks, room inspections, and ensure the property is well‑maintained and clean.
• Safety & De‑escalation:
  Maintain a safe, respectful, and inclusive environment. Mediate resident conflicts and handle advanced crises as the primary on‑site lead.
• Policy Oversight:
  Enforce house rules (curfews, chore completion, guest policies) with a balance of accountability and empathy.
• Financial Monitoring:
  Oversee resident financial agreements, including mandatory savings plans and rent tracking, to promote long‑term self‑sufficiency.

• Bachelor’s degree in Social Work, Psychology, Human Services, or a related field.
• Minimum of 3 years of experience in residential services, housing, or case management, specifically working with vulnerable populations (LGBTQIA+ or homeless youth experience is highly preferred).
• Proven track record of managing a caseload and developing goal‑oriented success plans.

• Proficiency in Google Suite and case management database software.
• Expert‑level de‑escalation skills and the ability to build rapport with young adults in crisis.
• Strong organizational skills to manage facility maintenance, volunteer schedules, and external partnerships simultaneously.
• High attention to detail regarding documentation and grant‑related data tracking.

• Must have a valid driver’s license, personal vehicle, and active insurance for resident transport or off‑site meetings.
• Ability to climb stairs and lift/carry up to 25 lbs.
• This role requires flexibility to respond to urgent resident or facility needs outside of standard 9‑to‑5 hours.