Street Outreach Manager - Christian Ministry

Street Outreach Manager

At Our Calling, our work is rooted in the Gospel and powered by innovation. We are a Christ-centered ministry where every job is a ministry position. We serve individuals experiencing homelessness and crisis through our Street Outreach and Navigation Center, walking with them on a journey from the streets toward hope, stability, and transformation. We meet each person with grace, accountability, and personalized care.

We believe that healing happens through trust, relationship, and the hope of Jesus. Powered by innovation, we go beyond meeting immediate needs to create real solutions that help end homelessness one life at a time. Our commitment is to restoration, not relocation, as we help our neighbors discover a sense of belonging, purpose, and a healthy community. Our aim is to help our neighbors walk with Jesus and take the next steps toward living in healthy community.

Our culture is welcoming, intentional, hopeful, and adaptable. We innovate with courage, serve with humility, and hold firm to the belief that every guest, volunteer, donor, staff member, and partner who walks through our doors is made in the image of God. Our staff is diverse, comprising individuals from various backgrounds and experiences. Grounded in the Gospel, we are committed to loving our neighbors with compassion, accountability, and a dedication to lasting change.

Job Summary:

The Street Outreach Manager leads the Street Outreach Care Ministers by equipping them to do their most excellent work by directing, guiding, and organizing their tasks and goals for the day. We primarily serve the chronically, unsheltered homeless population. Our homeless friends (Guests) are survivors who have experienced vast amounts of trauma. We use resources, services, and relationships to create opportunities for Gospel-centered conversations.

We are careful in our interactions to demonstrate to our Guests and volunteers how to live out the truths of the gospel and let the love of Christ control our actions. Meets weekly with the Director of Programs and other Program Managers. This position will collaborate with other agencies and businesses in regards to street outreach (Continuum of Care, police, other non-profits).

Job Responsibilities:

• Lead Street Outreach meetings
• Team Huddle, 1-on-1 Meetings, Annual Reviews
• Lead, manage, and hold Street Outreach staff accountable related to achieving Our Calling's mission and team key performance indicators
• Train Street Outreach Team new hires
• Responsible for volunteer ride-alongs with Street Outreach Care Minister teams
• Provide strategy for the Street Outreach staff in terms of rideouts to predetermined sectors within Dallas County
• Manage app reports and hotline calls daily and assign to team members
• Oversee Street Outreach resource inventory
• Manage expense and PTO submissions by Street Outreach team members
• Manage Street Outreach Team collaboration with Placement Solutions Team to ensure their compliance with placement protocols related to exit plans for Guests who are seeking to get off the streets
• As a part of the larger Our Calling team, collaborate with other departments to meet needs of Guests
• Advise and advocate for homeless Guests who are navigating social services in Dallas to escape the streets, while walking together through the process
• Model and teach team how to track and record relationship-building case notes through in-house case management system
• Actively encourage personal self-care to remain fresh and strong as a minister to our Guests
• Manage SOT vehicles and their whereabouts

Education & Experience:

• Bachelor's degree, required; concentrations in psychology, counseling, sociology, social work, philosophy, theology or other similar degree programs, highly preferred
• Experience working with people who have mental illness, addictions, significant trauma, and/or medical issues, required
• Experience leading multiple team members, highly preferred
• Three years of related lived experience or outreach and compassion ministry experience, required
• Experience in pastoral care toward those struggling with addiction, mental illness, abandonment, homelessness and poverty, preferred

Skills &…