Street Outreach Case Manager - Christian Ministry

About this position

We request that you submit both a resume and cover letter that demonstrates your interest and qualifications for working in a ministry position and the position that you are applying for. You will not be considered without both. Please see requirements below.

At Our Calling, our work is rooted in the Gospel and powered by innovation. We are a Christ-centered ministry where every job is a ministry position.

We serve individuals experiencing homelessness and crisis through our Street Outreach and Navigation Center, walking with them on a journey from the streets toward hope, stability, and transformation. We meet each person with grace, accountability, and personalized care. We believe that healing happens through trust, relationship, and the hope of Jesus. Powered by innovation, we go beyond meeting immediate needs to create real solutions that help end homelessness one life at a time.

Our commitment is to restoration, not relocation, as we help our neighbors discover a sense of belonging, purpose, and a healthy community. Our aim is to help our neighbors walk with Jesus and take the next steps toward living in healthy community.

Our culture is welcoming, intentional, hopeful, and adaptable. We innovate with courage, serve with humility, and hold firm to the belief that every guest, volunteer, donor, staff member, and partner who walks through our doors is made in the image of God. Our staff is diverse, comprising individuals from various backgrounds and experiences. Grounded in the Gospel, we are committed to loving our neighbors with compassion, accountability, and a dedication to lasting change.

Job Summary: We primarily serve the chronically, unsheltered homeless population. Our homeless friends, or Guests, are survivors who have experienced vast amounts of trauma. We use resources, services and relationships to create opportunities for gospel centered conversations. We are careful in our interactions to demonstrate to our Guests and volunteers how to live out the truths of the gospel and let the love of Christ control our actions.

This position, while ministry focused, is not like traditional church ministry, but deals with the “rawness” of life on the streets. Our Street Outreach Care Ministers actually crawl under bridges and hike out into the woods to find our homeless friends, bring them resources, share the Gospel, pray with them, show them love, and build trust in order to bring them to a place where they can and want to seek help getting off the streets.

Job Responsibilities:

• Driving is required. Must be able to safely operate a vehicle for daily outreach and reliably use GPS/navigation tools to locate encampments and other field destinations.
• Engage in relational ministry with our Guests, working to establish trust by doing what we are going to do with excellence; this is critical to our work of helping our homeless Guests find pathways off the streets
• Both initiate and intentionally turn conversations to focus on Christ
• Become knowledgeable of placement solutions and utilize motivational skills to help our Guests consider and make decisions to get off the streets
• Serve Guests at times, through crisis intervention and/or emotional de-escalation
• Use active listening, coming into conversations as a humble learner, taking the time to listen carefully to our Guests rather than simply suggesting solutions to problems
• Advise and advocate for homeless Guests who are navigating social services in Dallas
• Utilize our case management technology to effectively build relationships with Guests via documenting pertinent personal and situational information
• Collaborate with Our Calling’s Placement Solutions Team by following the established referral and placement procedures to create exit plans for homeless Guests

Skills & Abilities:

Because many of our Guests have been addicts for years and/or experience various levels of mental illness and trauma, Street Outreach Care Ministers should:

• Be patient and long-suffering while showing discernment
• Show grace to those who feel defeated by their own desires and cycles of destruction or are unable to articulate more than their…