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Global CX Training & QA Programs Lead

Job in Dallas, Dallas County, Texas, 75215, USA
Listing for: Crunchyroll
Apprenticeship/Internship position
Listed on 2026-02-16
Job specializations:
  • Quality Assurance - QA/QC
  • IT/Tech
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading anime streaming service is seeking a Training & QA Program Manager to oversee customer experience training and quality assurance programs. Responsibilities include managing training initiatives, analyzing operational data for quality improvements, and fostering team development across global operations. Candidates should have extensive experience in training and quality assurance, preferably in customer service, and be proficient in English, Brazilian Portuguese, and Spanish.

This position is based in Dallas, TX, offering a chance to contribute to an outstanding customer experience.
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