Customer Quality Manager; CQM

R Customer Quality Manager (CQM) (Open)

Location:

Dallas, TX - LBJ Office - Safety & quality Air Liquide Electronics innovative electronic materials respond to increasingly challenging customer demands for improved mobility, connectivity, computing power and energy consumption. We offer ultra pure carrier gases, a wide range of specialty gases and advanced precursor molecules, enabling equipment for safe distribution, purification and on‑line purity control. On site, manufacturers rely on our expertise in providing full management of these gases, advanced molecules and equipment and in helping to continuously improve production processes.

Air Liquide is Hiring for a Customer Quality Manager in Dallas, TX! At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

Pay: $ - $

• Develop and manage customer roadmaps from inputs from operations, account managers, and quality.
• Identify and facilitate implementation of customer specific requirements throughout the organization.
• Drive understanding of the customer supplier quality review board requirements throughout the organization and manage gap analysis.
• Collect and analyze customer scorecards and other relevant quality KPIs and manage performance improvement plans.
• Work with the supplier quality representative to understand and incorporate customer expectations related to suppliers, where appropriate.
• Lead other related customer‑facing activities such as customer audits, complaint investigations, supplier quality issue review and response, and electronic certificates of analysis (eCoA) processes.
• Collaborate with internal teams to understand stakeholder and customer quality requirements.
• Lead audit preparation, execution, and follow‑up, owning action item closure. Record results in Air Liquide’s system of record (Intelex).
• Manage customer/supplier quality issues (SQNs, 8D) to ensure robust, on‑time customer responses.
• Facilitate root cause analysis (including supplier events) for customer quality issues.
• Collaborate with process owners to implement corrective/preventive actions based on findings.
• Communicate containment, investigation, and action plan results to stakeholders.
• Maintain customer quality event records in Air Liquide’s system of record (Intelex) and provide responses via customer templates.
• Communicate with customers, suppliers, and senior management on quality issues.
• Ensure compliance with customer PCN specifications and coordinate/communicate PCNs to customers.
• Assist in statistical process control (SPC)/statistical quality control (SQC), including developing standard data analysis/statistical control approaches.
• Lead data preparation for customer trend reviews, assist PCS owner with customer‑specific STC/trend rules, notify of trends, and assist with acceptance criteria (Cpk, Cpu).
• Identify critical‑to‑quality items and manage statistical test notifications (STN)/out‑of‑control concessions.
• Provide customer‑specific business continuity plan (BCP) requirements to the Business Risk Analysis team and document BCP evaluations/customer responses.

• Bachelor’s degree in Chemical Engineering, Chemistry, or similar technical discipline.
• 4+ years of experience in the semiconductor industry.
• Excellent verbal and written communication skills.
• Able to interact comfortably with all levels of internal and external management.
• Effective interpersonal skills required, including conflict management and team leadership.
• Knowledge of QA/QC fundamentals including data analysis and problem‑solving techniques (e.g. Lean Six Sigma, risk management, 5‑why, fishbone analysis, 8D, TapRooT).
• Good understanding of DFMEA and PFMEA.
• Experience with customer service levels and responsiveness metrics.
• Ability to routinely work on multiple complex quality projects requiring in‑depth evaluation.
• Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Knowledge of quality principles and their relation to standards and regulations (e.g. ISO 9001, 17025, etc.).
• Ability to lead change and manage by influence at all levels across the organization.
• Candidates must have valid employment authorization in the U.S. and must not require visa sponsorship now or in the future.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.