Quality Assurance Manager

Description We are looking for a Quality Assurance Manager to lead quality programs for a manufacturing operation in Dallas, Texas. This role will oversee quality systems, guide audit readiness, and strengthen compliance practices across the facility while partnering with cross-functional teams to improve product performance and process consistency. The ideal candidate brings strong leadership, hands-on knowledge of recognized quality standards, and the ability to drive continuous improvement through practical, data-informed decision-making.

Responsibilities:

- Lead the quality function by supervising technicians and related staff, setting priorities, and ensuring daily activities support production and customer expectations.

- Establish annual quality objectives that support broader business priorities and translate them into measurable departmental plans.

- Administer and sustain certification efforts for key management standards, including ISO 9001, ISO 14001, and ISO 18001, while maintaining compliance with documented quality processes.

- Deliver training and guidance that helps employees understand quality procedures, system requirements, and their role in maintaining standards.

- Direct investigations related to customer complaints, warranty concerns, returns, and internal nonconformances, ensuring corrective and preventive actions are completed effectively.

- Partner with teams across the organization to create, refine, and maintain process documentation, operating procedures, and quality records.

- Plan and conduct internal audits, document findings, close out observations, and prepare the organization for external audits and certification reviews.

- Develop and monitor supplier quality performance metrics, collaborate with purchasing on scorecards, and build strong working relationships with suppliers to improve results.

- Support new product launches and product modifications by confirming that required quality characteristics, controls, and compliance expectations are met.

- Provide quality-focused direction to production operations while reinforcing safe, efficient, and consistent manufacturing practices. Requirements - 5+ years of experience in quality assurance within a manufacturing environment, including leadership responsibility.

- Demonstrated knowledge of quality systems, methodologies, and standards, with practical experience supporting ISO 9001 and related certifications.

- Experience conducting audits, managing findings, and leading root cause analysis with corrective and preventive action follow-through.

- Strong understanding of supplier quality management, performance measurement, and cross-functional collaboration with purchasing and operations.

- Ability to analyze quality data, track cost-of-poor-quality indicators, and use findings to drive process improvement.

- Proven leadership skills with the ability to coach teams, influence stakeholders, and promote a culture of quality.

- Familiarity with quality management tools and systems, including ERP or manufacturing quality platforms such as IQMS.

- Strong written and verbal communication skills with the ability to develop procedures, training materials, and audit documentation.

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